Forum Discussion

lovethellama's avatar
lovethellama
Reel Rookie
2 years ago

Roku Customer Support Options Down

I have been trying to get support help with my order for the last week or so and every time I try to file a support ticket the page says "Oops something went wrong on our end" and fails. There is no number to contact and I can't get any help from them. Is there anyway to submit a help request any other way? I have tried clearing the cache and cookies to see if the form would work but nothing does. I am a day or two away from just issuing a charge back on my card because this is getting ridiculous.

TV & Player Setup

3 Replies

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi lovethellama,
    Welcome to the Roku community!

    We're sorry to hear about this delay, and we'd like to help you out. Have you tried accessing it in a different browser to see if that makes any difference?

    Please keep us posted!

    Thanks,

    Rey

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        lovethellama,

        I apologize for not responding to you sooner and appreciate the update!

        If you're still having an issue accessing the website, please report back here so that we can further assist you.

        We'll be looking forward to your update!

        Regards,
        Rey