Ive had my JVC Roku since 2019. Recently when I use the app, whatever streaming service I’m on freezes and it goes back to the home screen when I try to adjust the volume. It’s starting to happen with my actual remote now. If I press the volume button, my show freezes and I go right back to the home screen.
Thanks for the post.
I have passed along your concerns to the appropriate team to investigate further.
Thanks,
Danny
Hello, has there been an update on this issue? My tv does the same. Whenever I am watching something on multiple streaming apps if I hit the volumn buttons it immediately freezes and then returns to the home page. It has been doing this every time I try to turn the volumn up while streaming for about a month now. I also got my tv in fall of 2019
Thank you!
Hi Snydmk
Thanks for letting us know about the issue you're experiencing.
We have escalated this issue and it is still under investigation. Once feedback is available, we'll let the Community know immediately.
Your patience and understanding are greatly appreciated.
All the best,
Kariza
I have a new Hisense Roku tv that crashes when I adjust the volume while I’m watching tv on HBO Max, Hulu, etc. How can I fix this?
Hi KaylaRM
Thanks for bringing this to our attention.
Have you tried to remove the channel > restart the Roku TV > re-install it back in? If not, we suggest giving that a shot to see if that will make a difference. Since you have multiple channels affected, you can try it on one to two apps.
If still no luck, please provide us the following information for further investigation:
-Roku device model
-Serial number
-Device ID
-Software OS/version
(these can all be found in Settings > System > About)
-Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
-Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-Steps to reproduce the issue you are seeing
Please keep us posted!
All the best,
Kariza
Same issue
Thanks for the post.
Please see RokuKariza-D's previous post and we will be able to assist you further.
Thanks,
Danny
Mine also is doing this! It’s so frustrating! It does it on all channels but netflix is by far the worst. I’ve tried deleting the channel and re-adding it etc and nothing works.
Roku device model: 40H4*
-Serial number: 2N00C6463237
-Device ID: 2W348C463237
-Software OS/version: 10.5.0* build 4210-11 (says no further updates are available)
Thanks for the post.
Did you make sure to remove the channel, restart the Roku device, then add the channel back again, specifically in that order?
If you are still experiencing an issue, can you please provide us the steps to reproduce as well as the tracker ID when this occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
Please keep us posted and we will be able to assist you further.
Thanks,
Danny
Yes I have tried deleting and re-adding the channel, it does not make a difference. As far as the steps to reproduce alls it takes is opening netflix and attempting to watch. If you are lucky for it to start playing as soon as you try to adjust the volume it freezes and will not replay. Sometimes it crashes but usually I just get up and unplug the tv. Where do I find the tracker ID.
