Forum Discussion

Mxavier124's avatar
Mxavier124
Streaming Star
2 years ago
Solved

Roku constantly turns off my TCL television.

Purchased (June, 2023) a smart TCL Roku ready television.  I didn't use your software in the beginning but used this set as a plain television.  Decided later to and completed set up of Roku on tv an...
  • RokuElmer-H's avatar
    RokuElmer-H
    2 years ago

    Hi, Noku2022!

    Welcome to the Roku Community!

    We understand that you're having the same issue with your TCL Roku TV turning off randomly. Thank you for bringing this issue to our attention.  

    Here are a few things to take note and you can try if you haven't tried any troubleshooting yet. 

    • One reason why your TCL Roku TV might be rebooting by itself is due to the insufficient power supply. Please check the power adapter and power outlet to ensure everything is properly connected to the back of the TV. 
    • You can also try using another network, such as Mobile Hotspot, when streaming and see if that makes a difference.
    • You can perform a system reboot, by navigating to Settings>>System>>Power (if available)>>System restart.

    If the issue persists after trying these steps, we may need help from the TV manufacturer team as this may be related to a hardware problem. Please contact your TV manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

    You can contact them here: TCL Support or at 1-877-300-8837.

    Best regards,
    Elmer

  • LGB_PowerNap's avatar
    LGB_PowerNap
    2 years ago

    RESOLVED: Removed power from TV for 2 minutes and turned back on. Problem resolved.

RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Hi Mxavier124,

Welcome to the Roku Community!

We appreciate you for reaching us here, and we're sorry for the inconvenience. We'd like to better understand the issue you're running into. When you say "turn-off", is it a playback issue when accessing a certain channel or totally shut your TV off upon navigating it.

With more information , we'll be able to assist you.

Thanks,

Rey

  • Mxavier124's avatar
    Mxavier124
    Streaming Star
    2 years ago

    Any Roku channel a "totally shut your TV off" as if I pressed the off button.  It began turning itself off every 2 minutes as if I set the timer to turn off every 2 minutes; I accessed this timer in settings and set it to turn off within 4 hours.  Four hours is the longest time I can keep it on without Roku automatically turning my tv set off.  Must say there are no automatic shut off issues when I'm watching local channels with my antenna.

    I've watched Youtube channels, internet searched, chat rooms following all instructions but to no avail.

    Please help!!  🙂

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      2 years ago

      Hi Mxavier124,

      Thank you for keeping us posted!
      Have you tried contacting your TV manufacturer? If not, please contact your TV manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

      For a list of Roku TV manufacturers' contact information, visit our community post here: Contacting Support for Your Roku TV

      If there's anything else that we can do to assist you, please let us know.

      All the best,

      John

      • Mxavier124's avatar
        Mxavier124
        Streaming Star
        2 years ago

        John, thanks a million for your immediate replies.  I did as you suggested and accomplished the following:

        Contacted TCL who assisted in restoring my Roku ready tv to its original manufacturer setting; completed all "set ups".  Once that was accomplished my tv set no longer turns off every 2 to 5 minutes so far for two days now.  It turns off when I want it off. 🙂 

        Prior to returning to original manufacturing setting my Roku channels began not showing up but locals remained.  I thought I had manipulated something in the settings creating this problem so I didn't mention to you in the beginning.
         
        After getting everything re-installed the channels returned; however, they all of a sudden were gone again.  Is there an update available that will solve this nuisance?  I need to know which channels I'm on and have the ability to locate these channels.  Please correct.
         
        Thanks again for your patience, diligence and willingness to help.  🙂