Roku constantly disconnects
There are posts like this but no answers that work. I spent hours trying them all. (Except the guy who just replaced his rokus with fire sticks). This is my last ditch effort before i do the same. M...
Forum Discussion
Hello Harthansen
Thanks for reaching out here in the Community!
Please answer the following questions so we can get a better understanding of what you are seeing:
- Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to?
- The Roku Express is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum.
- Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect?
- Have you tried moving the device closer to your router to see if you can get connected?
- How long have you been experiencing this problem? - Are you being prompted with an error message?
I would recommend checking out our Support page for troubleshooting issues here: How to connect your Roku streaming device to the internet using Wi-Fi or Ethernet
Regards,
Karla
- Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to?
- The Roku Express is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum.
Idk thats so confusing how can you sell something that doesn’t work with all routers? I have the same router all comcast users have so if it doesn’t work with that you’ve got a problem!- Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect?
YES
- Have you tried moving the device closer to your router to see if you can get connected?ITS 5feet from the router
- How long have you been experiencing this problem?since i bought it
- Are you being prompted with an error message?
just that it can’t connect but then as soon as i restart it. Its fine everytime. At least for a day
