Forum Discussion

Ronda0718's avatar
Ronda0718
Reel Rookie
2 years ago

Roku channel will not play anything I was it does it show the title I hit play nothing happened

ROKU channel will not play any of the free Contant movies or TV shows when I click play it says loading for a half a second and does not play, live TV does not work either on the Roku channel I’ve ha...
RokuTakashi's avatar
RokuTakashi
Community Moderator
2 years ago

Hi Cadwallader64,

Greetings and welcome to the Roku Community!

We appreciate you for sharing the information with us, and we would be more than glad to help you with this. We will need the following information below for us to work on it.

  • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
  • Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID).
  • Steps to reproduce the issue you are seeing.

Once we have this information, we'll be able to send this over to the appropriate Roku team to further work and resolve this.

All the best,
Kash

ShanePro's avatar
ShanePro
Reel Rookie
2 years ago

You people keep asking everyone for the same info,  but this obviously isn't an isolated incident.  When you have this many people having the same problem,  you obviously have some sort of software issue on your end not on the user's side.  I can't believe it's been almost a month now and you all can't figure it out.  That's ridiculous!!!