Forum Discussion

Ronda0718's avatar
Ronda0718
Reel Rookie
2 years ago

Roku channel will not play anything I was it does it show the title I hit play nothing happened

ROKU channel will not play any of the free Contant movies or TV shows when I click play it says loading for a half a second and does not play, live TV does not work either on the Roku channel I’ve ha...
Mikelawry's avatar
Mikelawry
Newbie
2 years ago

Model: 5203x

S/N: 2N000F367907(2W3470367907)

Software Version: 12.00 build 4182-11

GC Version 9.5.25

ISSUE ID: 07-304-108

RokuJechealR's avatar
RokuJechealR
Retired Moderator
2 years ago

Hi Mikelawry,

Welcome to the Roku Community!

Thanks for the response and for providing the device information!

We have passed your information to the appropriate Roku team to investigate further. Once more information is available, we will update this Community thread.

We appreciate your patience and understanding in the meantime.

Best regards,

Chel

  • Nicole0804's avatar
    Nicole0804
    Reel Rookie
    2 years ago

    This has been going on for ~2 weeks now and it is across the three channels I pay for with Roku, which is not OK. I was made to feel like it was a billing issue, IE my fault after wasting ~2hrs troubleshooting & it is clearly an issue lots of your customers are having. I cannot even take my money and look for another working service to use it on bc I seem to be paying for 2 weeks of no service regardless. I wish I could be paid regardless of if I worked or not.. don't you?

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      2 years ago

      Hi Nicole0804,

      Thanks for posting here in the Roku Community!

      We understand that you're having issues with accessing content on The Roku Channel. Kindly be informed that we're aware of this, and the appropriate Roku team is still investigating the issue and resolving it. In the meantime, it would be helpful if you could provide the following information below so we can pass it along to the team for further investigation of the issue.

      • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
      • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
      • Steps to reproduce what you're seeing.

      Your response would be much appreciated.

      All the best,
      Kash

      • ShanePro's avatar
        ShanePro
        Reel Rookie
        2 years ago

        What is the deal with this? How has this issue not been fixed yet? Been almost 2 weeks and still haven't fixed playback. Tc guide works but zero channels play anything.