Forum Discussion

Ronda0718's avatar
Ronda0718
Reel Rookie
2 years ago

Roku channel will not play anything I was it does it show the title I hit play nothing happened

ROKU channel will not play any of the free Contant movies or TV shows when I click play it says loading for a half a second and does not play, live TV does not work either on the Roku channel I’ve ha...
RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Hi Community users,

Welcome to the Roku Community!

Thanks for letting us know about this, and we do apologize for the inconvenience this has caused you.

Please be aware that our team is currently working on it as there is an outage going on. We suggest trying again later.

Once we have available information about this, we'll make sure to let the Community know.

Thanks for your understanding!

Warm regards,

Rey

MommaWells's avatar
MommaWells
Channel Surfer
2 years ago

5 days later…. Update patch issued?? 

 

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi MommaWells,

    Welcome to the Roku Community!

    Please be advised that currently, our appropriate Roku team is striving hard to investigate this issue that you're experiencing with the Roku channel. No worries. Once we have the information, we will make sure that we update this Community thread. In the meantime, can you please provide the following information so we can escalate this to the appropriate Roku team?

    We look forward to hearing back from you soon.

    Thanks,

    John

    • ShanePro's avatar
      ShanePro
      Reel Rookie
      2 years ago

      What is the fix for this issue? Mine still doesn't work. I've reset and reinstalled everything to no avail

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        2 years ago

        Hi ShanePro,

        Welcome to the Roku Community!

        Please be aware that our team is currently working to fix this issue as soon as possible, as your satisfaction is essential to us. We currently do not have any details to give at this time, but once more information is available, We'll make sure to update this Community thread.

        Your patience and understanding are very much appreciated in the meantime.

        All the best,

        Chel