Forum Discussion

Ronda0718's avatar
Ronda0718
Reel Rookie
2 years ago

Roku channel will not play anything I was it does it show the title I hit play nothing happened

ROKU channel will not play any of the free Contant movies or TV shows when I click play it says loading for a half a second and does not play, live TV does not work either on the Roku channel I’ve ha...
johniem's avatar
johniem
Binge Watcher
2 years ago

same here, all my roku's are down on live stream. I even went as far as resetting router, to no avail. when tech did a tv reset I lost all and have spent 6 hrs to get my other streaming services back. Still no roku live streaming...movies or other programs.  😡

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi Community users,

    Welcome to the Roku Community!

    Thanks for letting us know about this, and we do apologize for the inconvenience this has caused you.

    Please be aware that our team is currently working on it as there is an outage going on. We suggest trying again later.

    Once we have available information about this, we'll make sure to let the Community know.

    Thanks for your understanding!

    Warm regards,

    Rey

    • MommaWells's avatar
      MommaWells
      Channel Surfer
      2 years ago

      5 days later…. Update patch issued?? 

       

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi MommaWells,

        Welcome to the Roku Community!

        Please be advised that currently, our appropriate Roku team is striving hard to investigate this issue that you're experiencing with the Roku channel. No worries. Once we have the information, we will make sure that we update this Community thread. In the meantime, can you please provide the following information so we can escalate this to the appropriate Roku team?

        We look forward to hearing back from you soon.

        Thanks,

        John

  • johniem's avatar
    johniem
    Binge Watcher
    2 years ago

    Roku has repaired the issue, 👍

    • ShanePro's avatar
      ShanePro
      Reel Rookie
      2 years ago

      Issue Id 88-303-441

       

      Model 7830x - Roku Tv

      Gc 9.5.25

      Software  12.0.0 

      Build 4182-AT