Forum Discussion

Ronda0718's avatar
Ronda0718
Reel Rookie
2 years ago

Roku channel will not play anything I was it does it show the title I hit play nothing happened

ROKU channel will not play any of the free Contant movies or TV shows when I click play it says loading for a half a second and does not play, live TV does not work either on the Roku channel I’ve ha...
RokuJohnB's avatar
RokuJohnB
Community Moderator
2 years ago

Hi Ronda0718,

Welcome to the Roku Community!

We will be more than happy to look further into this issue that you're experiencing with the Roku channel, but we will need more details. Can you please provide the following information?

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • Does this issue occur on a specific channel? If so, what channel and what version or build is it? (This can be found by selecting the channel on the Home screen and pressing the * button.)
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
  • Steps to reproduce the issue you are seeing

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

Thanks,

John

  • Rainycm's avatar
    Rainycm
    Newbie
    2 years ago

    Same issue here! For several days. Nothing has worked to correct problem

  • Rainycm's avatar
    Rainycm
    Newbie
    2 years ago

    Click play on anything it askes for pin amd then nothing happens over and over 

    I've unplugged, restarted, removed and readied channel nothing fixes it

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      2 years ago

      Hi Rainycm,

      Welcome to the Roku Community!

      We understand that you're having issues trying to watch content on The Roku Channel. We'll be more than glad to assist you with this. Could you please provide the information requested by RokuJohnB mentioned above in this thread? Once we have this information, we'll be able to pass it along to the appropriate Roku team for further investigation.

      All the best,
      Kash

  • Mikelawry's avatar
    Mikelawry
    Newbie
    2 years ago

    Model: 5203x

    S/N: 2N000F367907(2W3470367907)

    Software Version: 12.00 build 4182-11

    GC Version 9.5.25

    ISSUE ID: 07-304-108

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      2 years ago

      Hi Mikelawry,

      Welcome to the Roku Community!

      Thanks for the response and for providing the device information!

      We have passed your information to the appropriate Roku team to investigate further. Once more information is available, we will update this Community thread.

      We appreciate your patience and understanding in the meantime.

      Best regards,

      Chel

      • Nicole0804's avatar
        Nicole0804
        Reel Rookie
        2 years ago

        This has been going on for ~2 weeks now and it is across the three channels I pay for with Roku, which is not OK. I was made to feel like it was a billing issue, IE my fault after wasting ~2hrs troubleshooting & it is clearly an issue lots of your customers are having. I cannot even take my money and look for another working service to use it on bc I seem to be paying for 2 weeks of no service regardless. I wish I could be paid regardless of if I worked or not.. don't you?