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Ronda0718's avatar
Ronda0718
Reel Rookie
2 years ago

Roku channel will not play anything I was it does it show the title I hit play nothing happened

ROKU channel will not play any of the free Contant movies or TV shows when I click play it says loading for a half a second and does not play, live TV does not work either on the Roku channel I’ve had this TV for maybe four months was working fine. Internet connection is fine update is up to date. I even tried deleting the Roku channel shutting down the TV then restarting the TV and re-download it the Roku channel that did not work. I even tried a factory reset that did not work., the only reason why I bought a Roku TV is because I do not like subscription services the free Contant is fine with me, please help this is the ID number          ID 8M-293-42

23 Replies

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  • johniem's avatar
    johniem
    Binge Watcher
    2 years ago

    same here, all my roku's are down on live stream. I even went as far as resetting router, to no avail. when tech did a tv reset I lost all and have spent 6 hrs to get my other streaming services back. Still no roku live streaming...movies or other programs.  😡

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      Hi Community users,

      Welcome to the Roku Community!

      Thanks for letting us know about this, and we do apologize for the inconvenience this has caused you.

      Please be aware that our team is currently working on it as there is an outage going on. We suggest trying again later.

      Once we have available information about this, we'll make sure to let the Community know.

      Thanks for your understanding!

      Warm regards,

      Rey

      • ShanePro's avatar
        ShanePro
        Reel Rookie
        2 years ago

        Issue Id 88-303-441

         

        Model 7830x - Roku Tv

        Gc 9.5.25

        Software  12.0.0 

        Build 4182-AT

  • Cadwallader64's avatar
    Cadwallader64
    Newbie
    2 years ago

    I did all of these things and my Hisense Roku tv will no longer play content on The Roku Channel app. It worked fine for weeks then stopped. It will bring up a show but when you click ‘Play’ it does nothing. The Live TV just goes to a black screen. 

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      2 years ago

      Hi Cadwallader64,

      Greetings and welcome to the Roku Community!

      We appreciate you for sharing the information with us, and we would be more than glad to help you with this. We will need the following information below for us to work on it.

      • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
      • Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID).
      • Steps to reproduce the issue you are seeing.

      Once we have this information, we'll be able to send this over to the appropriate Roku team to further work and resolve this.

      All the best,
      Kash

      • ShanePro's avatar
        ShanePro
        Reel Rookie
        2 years ago

        You people keep asking everyone for the same info,  but this obviously isn't an isolated incident.  When you have this many people having the same problem,  you obviously have some sort of software issue on your end not on the user's side.  I can't believe it's been almost a month now and you all can't figure it out.  That's ridiculous!!!

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi Ronda0718,

    Welcome to the Roku Community!

    We will be more than happy to look further into this issue that you're experiencing with the Roku channel, but we will need more details. Can you please provide the following information?

    • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
    • Does this issue occur on a specific channel? If so, what channel and what version or build is it? (This can be found by selecting the channel on the Home screen and pressing the * button.)
    • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
    • Steps to reproduce the issue you are seeing

    Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

    Thanks,

    John

    • Rainycm's avatar
      Rainycm
      Newbie
      2 years ago

      Same issue here! For several days. Nothing has worked to correct problem

    • Rainycm's avatar
      Rainycm
      Newbie
      2 years ago

      Click play on anything it askes for pin amd then nothing happens over and over 

      I've unplugged, restarted, removed and readied channel nothing fixes it

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Hi Rainycm,

        Welcome to the Roku Community!

        We understand that you're having issues trying to watch content on The Roku Channel. We'll be more than glad to assist you with this. Could you please provide the information requested by RokuJohnB mentioned above in this thread? Once we have this information, we'll be able to pass it along to the appropriate Roku team for further investigation.

        All the best,
        Kash

    • Mikelawry's avatar
      Mikelawry
      Newbie
      2 years ago

      Model: 5203x

      S/N: 2N000F367907(2W3470367907)

      Software Version: 12.00 build 4182-11

      GC Version 9.5.25

      ISSUE ID: 07-304-108

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        2 years ago

        Hi Mikelawry,

        Welcome to the Roku Community!

        Thanks for the response and for providing the device information!

        We have passed your information to the appropriate Roku team to investigate further. Once more information is available, we will update this Community thread.

        We appreciate your patience and understanding in the meantime.

        Best regards,

        Chel