Forum Discussion

satyaprasad's avatar
satyaprasad
Channel Surfer
3 years ago
Solved

Roku Channel titles and streaming TV doesn't work in App and in TCL Roku TV for the last 2 weeks.

Roku Channel titles and streaming TV doesn't work both in App and in TCL TV for the last 2 weeks.  This is a new TV, I tried factory reset 3 times, rebooted my router, connected to a different netwo...
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  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Hi satyaprasad,

    Thanks for posting here in the Roku Community!

    We appreciate you for providing the information. Please be informed that when you create your Roku account associated with your email address, the device must be activated at the same location you're currently in. You seem to have created your Roku account in the US channel store. May we ask if you have created your Roku account outside Canada? Also, did you use VPN during the creation of your Roku account?

    Your response would be much appreciated.

    All the best,
    Kash

  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Hi satyaprasad,

    Thanks for keeping us posted.

    The Accounts and Billing team can address your inquiry and change your region. Kindly refer to this link to contact them: Roku Support. Select the Accounts and Billing option to be redirected to the contact information.

    Please provide us with updates on how it goes.

    All the best,
    Kash

satyaprasad's avatar
satyaprasad
Channel Surfer
3 years ago

I didn't use any VPN while creating the account, i clearly remember selecting the region as canada and I was in canada when creating the account when creating the account and followed the steps on screen.

I check in whatmyip as well, the region for my isp is showing as canada(Toronto)

Any other way i can change the region?

 

 

RokuTakashi's avatar
RokuTakashi
Community Moderator
3 years ago

Hi satyaprasad,

Thanks for keeping us posted.

The Accounts and Billing team can address your inquiry and change your region. Kindly refer to this link to contact them: Roku Support. Select the Accounts and Billing option to be redirected to the contact information.

Please provide us with updates on how it goes.

All the best,
Kash

  • satyaprasad's avatar
    satyaprasad
    Channel Surfer
    3 years ago

    I deactivated my account and recreated it again, then factory reset the tv and that solved the issue