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Hammer957's avatar
Hammer957
Channel Surfer
2 years ago
Solved

Roku Channel / Live TV shows black screen on play anything

 Hello, omega332. Welcome to the roku....hotmesss. As, I think, as you just described, I haven't been able see any roku streaming channel for 3-4 months now,...all other apps.Sling, YouTube,...work...
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  • RokuRhea-V's avatar
    RokuRhea-V
    2 months ago

    Hey Johngi​,

    Thank you for sharing it here!

    I understand that your Roku TV screen goes black when you access Roku Live TV. Please follow these steps:

    1. Press Home on your Roku remote
    2. Scroll down and select Settings
    3. Select System
    4. Select Power. If you do not see a Power submenu, skip to the next step
    5. Select System restart


    For more tips, visit here. Let us know how it goes!

    Roku Community Team 

ReturningTV's avatar
ReturningTV
Reel Rookie
2 years ago

;( I have the same problem.....looking at the other comments it seems that it is a common problem and a Roku issue.  The response from Roku is just as bad as the service because it does not solve anything - it is not an "internet" issue as I am able to stream, (without issue) Netflix etc.  I can see the guide and select a channel but then - as you described - it just goes "black" - almost as though the TV has been turned off.  

  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert
    2 years ago

    ReturningTV 

    Try using a mobile hotspot (if available to you) as your network connection for the RokuTV.  If the Roku Channel is able to stream properly (no black screen), then likely just an ISP (internet service provider) issue.

    If streams properly via hotspot, try changing your DNS servers in your router to the public DNS servers of Google (8.8.8.8 and 8.8.4.4) for troubleshooting, then restart the router, and see if the Roku Channel streams properly again.

     

    • ReturningTV's avatar
      ReturningTV
      Reel Rookie
      2 years ago

      Thanks for your suggestion but unfortunately this does not work - I tried the hotspot but same result.  Very annoying because I can stream netflix etc and I can actually "see" the channels - but when I try to select one the problem begins.  I purchased this TV because it is in a room where I do not have a sky box or TV aerial.....so now have to look for another solution to stream 😞 given the number of issues being reported on this I would definitely not recommend this TV with Roku integrated. 

      • renojim's avatar
        renojim
        Community Streaming Expert
        2 years ago

        ReturningTV, "sky box" and "aerial" make me think you're in the UK.  🙂  It's possible that your Roku account is associated with the wrong region and that will really mess things up.  Assuming you're in the UK, if you search the "Streaming Store" for "Channel 4" or one of those other services that's only available in the UK, does it come up?