Forum Discussion

bginfl's avatar
bginfl
Channel Surfer
3 years ago
Solved

Roku Branded 24" TV - apple Homekit disconnects

  I bought a new ROKU 24" TV (made by ROKU) for the kitchen and set it up connected to Apple home kit and it worked a few days but then stopped responding so I went through the steps again it worked a few days and stopped.  I then did a complete factory reset and the same result it will respond for a few days by turning on and off but then stops.  I have a few other cheap Roku TV's in the house that are TCL and they work fine with Homekit.  anyone with similar experience and know if there is a fix?

  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    Hi bginfl 

    Thanks for posting in the Roku Community regarding your new Roku Branded TV.

    We would be more than happy to look further into the issue for you so we can get you back up and streaming as soon as possible. Please be aware that I have passed along your concerns and information to our Support team. They will reach out and follow up with you to assist further.

    If you have another issue in the future, please don't hesitate posting in the Roku Community again.


    Thanks,
    Danny

5 Replies

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    Hi bginfl 

    Thanks for posting in the Roku Community regarding your new Roku Branded TV.

    We would be more than happy to look further into the issue for you so we can get you back up and streaming as soon as possible. Please be aware that I have passed along your concerns and information to our Support team. They will reach out and follow up with you to assist further.

    If you have another issue in the future, please don't hesitate posting in the Roku Community again.


    Thanks,
    Danny

  • mjbu's avatar
    mjbu
    Reel Rookie
    3 years ago

    I have the exact same brand 24" ROKU TV (24R2A5R) and exact same issue. I've had both phone and chat sessions with ROKU and they are not yet acknowledging HomeKit app disconnecting from the ROKU as a problem. Could it be that the Roku TV needs to be turned on first? Could it have something to do with Fast Start? I have followed all of their directions at least three times to reset the systems. I don't know but can only guess it is a buggy collaboration. It's working at the moment but I'm afraid it will disconnect with a mind of its own. For me, the whole point of getting a ROKU Tv was its compatibility with Apple HomeKit. I was planning on getting a ROKU Soundbar but am reluctant to make that investment until this issue is resolved.

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      3 years ago

      Greetings mjbu 

      Thanks for posting in the Roku Community regarding using Homekit with your brand new Roku branded TV. I'm sorry to hear about the experience—that's not what we aim for.

      Please be aware that I have passed along your concerns and information to the appropriate Roku team to investigate further. Once more information is available, I'll be sure to update this Community thread.

      Your patience and understanding in the meantime is much appreciated.


      Thanks,
      Danny

    • mjbu's avatar
      mjbu
      Reel Rookie
      2 years ago

      I added the ROKU Streambar and the system runs as it is supposed to with Apple Homekit. 

      • Axr39900's avatar
        Axr39900
        Newbie
        2 years ago

        Really? I’ve been having issues with my sound bars home kit.. I’m able to make it work for one night then have to return 100 times before it does it again. At times it won’t even read the QR code and that’s with an iPad or iPhone . Can’t screen mirror