Forum Discussion

Teheiani's avatar
Teheiani
Newbie
2 years ago
Solved

Roku box and remote keeps scrolling screen on rv

roku is scrolling non stop. I have unplugged it, reset it , change battery in the remote. When I reset and it has the pick language screen all it does is scroll fast. I'm not sure what to do next. It started acted up when I used my phone as a Roku remote.

please help

remotes
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    HI Teheiani,

    A warm welcome here at the Roku Community!

    We'd be more than happy to assist you regarding your remote issues and we appreciate you reaching out to us. Since you've mentioned that you performed a reset, could you please clarify if it is a factory reset? Furthermore, kindly perform a system reboot on your Roku streaming device by navigating to your Home screen. Scroll and select Settings > System > Power (if this option is unavailable, proceed to the next step) > System restart. This process has been confirmed by other users to be the accurate resolution to their remote issues, so we'd like to recommend this. 

    If the your remote issue still occurs after performing those steps above, please inform us and we'll go from there. We'll be looking forward to your update!

    Thanks,
    Carly

5 Replies

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  • MaryAnn1953's avatar
    MaryAnn1953
    Newbie
    2 years ago

    Mine started doing this yesterday .. I went in to system reset and it’s working fine now 

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    HI Teheiani,

    A warm welcome here at the Roku Community!

    We'd be more than happy to assist you regarding your remote issues and we appreciate you reaching out to us. Since you've mentioned that you performed a reset, could you please clarify if it is a factory reset? Furthermore, kindly perform a system reboot on your Roku streaming device by navigating to your Home screen. Scroll and select Settings > System > Power (if this option is unavailable, proceed to the next step) > System restart. This process has been confirmed by other users to be the accurate resolution to their remote issues, so we'd like to recommend this. 

    If the your remote issue still occurs after performing those steps above, please inform us and we'll go from there. We'll be looking forward to your update!

    Thanks,
    Carly

    • AMC49's avatar
      AMC49
      Newbie
      2 years ago

      I did all the suggested solutions numerous times. Nothing has worked. The remote is one of the new ones that you have to recharge. On a hunch i tried an older remote and it started working properly. Now what do i do with this high dollar remote that doesn’t work?

      AMC

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi AMC49,

        Thanks for posting about this issue, and welcome to the Roku Community!

        You're doing a great job troubleshooting the issue. No worries! We will be more than happy to assist you further with your Roku remote problem. Please try to unplug both the Roku device and TV for 3 to 5 minutes, then replug them back again.

        Let us know how it goes.

        Best regards,

        John