Forum Discussion

R4vN483's avatar
R4vN483
Newbie
7 months ago
Solved

Roku app will not connect to tv

My Roku app won’t detect my tv. I’ve factory restored the tv, uninstalled and reinstalled the app on my phone, double checked the wifi settings, and have even tried the manual connection   Nothing is working

mobile app
  • RokuJechealR's avatar
    RokuJechealR
    6 months ago

    Hi R4vN483,

    We are glad to have you here in the Roku Community!

    Thanks for letting us know about the trouble you've experienced connecting your Roku app to your device.

    We're sorry you've had to deal with this and appreciate the steps you've taken to resolve it.

    If you have this kind of trouble, verify how your device's settings are configured. Your device must be permitted to accept commands over the WiFi network to use the Roku mobile app for iOS or Android as your remote. Your Roku device has a Control by Mobile Apps setting that, when disabled, prevents the Roku mobile app and any third-party app from communicating with it.

    When this setting is disabled, you must use your Roku remote and enable the setting again using the following steps.

    1. Press Home on your remote
    2. Scroll and select Settings
    3. Select System
    4. Select Advanced System Settings
    5. Select Control by mobile apps
    6. Select Network Access
    7. Choose one of three options:
    • Default. For users who want to use the Roku mobile app or a third-party app to act as a remote and control their Roku device. Most users choose this setting.
    • Permissive. For users who want the Roku mobile app or a third-party app to control their Roku device and are on a publicly accessible network. This choice is uncommon and typically used with an advanced network configuration.
    • Disable. For users who do not want a third-party app to be able to control their Roku devices.

    For additional details, visit our Support article about how to connect your phone to a Roku device with the Roku mobile app.

    Let us know if this helps, and we can explore more troubleshooting options.

    Thank you,
    Chel

1 Reply

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    6 months ago

    Hi R4vN483,

    We are glad to have you here in the Roku Community!

    Thanks for letting us know about the trouble you've experienced connecting your Roku app to your device.

    We're sorry you've had to deal with this and appreciate the steps you've taken to resolve it.

    If you have this kind of trouble, verify how your device's settings are configured. Your device must be permitted to accept commands over the WiFi network to use the Roku mobile app for iOS or Android as your remote. Your Roku device has a Control by Mobile Apps setting that, when disabled, prevents the Roku mobile app and any third-party app from communicating with it.

    When this setting is disabled, you must use your Roku remote and enable the setting again using the following steps.

    1. Press Home on your remote
    2. Scroll and select Settings
    3. Select System
    4. Select Advanced System Settings
    5. Select Control by mobile apps
    6. Select Network Access
    7. Choose one of three options:
    • Default. For users who want to use the Roku mobile app or a third-party app to act as a remote and control their Roku device. Most users choose this setting.
    • Permissive. For users who want the Roku mobile app or a third-party app to control their Roku device and are on a publicly accessible network. This choice is uncommon and typically used with an advanced network configuration.
    • Disable. For users who do not want a third-party app to be able to control their Roku devices.

    For additional details, visit our Support article about how to connect your phone to a Roku device with the Roku mobile app.

    Let us know if this helps, and we can explore more troubleshooting options.

    Thank you,
    Chel