Forum Discussion

Danzee's avatar
Danzee
Channel Surfer
2 years ago
Solved

Roku app unable to find device

Evidently there is no solution the app not finding devicest. I previously had no problems with the app. All 5 of my devices were seen and controlled by the app. Now it's updated and the new app can find none of them. Yes, same network, blah, blah, blah. Left me with no usable app. 

mobile app
  • RokuRiamie-D's avatar
    RokuRiamie-D
    8 months ago

    Hi dave54,

    Thanks for your first post in the Roku Community!

    We truly appreciate you for letting us know about the issue that you are having with the Roku mobile app that is not working with your Roku TV. We'd be glad to sort this out for you.

    Kindly follow these steps in order and see if this will work for you.

    Manually pair your Roku TV to the Roku mobile app using the IP address from your Roku TV settings:

    To locate the IP address: Navigate to the Roku Home screen using your Roku physical remote and select Settings > Network > About. 
    After that, proceed with the next steps:

    1. Launch the Roku mobile app
    2. Tap Devices 
       
    3. Tap Get help.
    4. Select Connect Manually
    5. Enter the IP address of your Roku device and tap CONNECT

    For more details, please visit our Roku Support article: How to connect your phone to a Roku streaming device with the Roku mobile app

    Please keep us posted.

    Regards,
    Riamie

28 Replies

  • Meowsers's avatar
    Meowsers
    Channel Surfer
    2 years ago

    I have the same issue, I have both android and iOS devices and neither can connect to the Roku. The physical remote also randomly stops working so that only the power and volume works. I also can't get the Apple app to stream. I've had this device for less than a year, and it is obviously garbage--will not be recommending Roku to anyone.

     

    I contacted support about the issue and disconnected/reconnected wifi, uninstalled/reinstalled the app--i even tried to connect manually, but the app said there is no device on the entered IP (despite using the IP listed in the Roku settings).

    There doesn't seem to be any effort on Roku's behalf to fix this. 

      • Meowsers's avatar
        Meowsers
        Channel Surfer
        2 years ago

        I've already contacted your support team several times. No one seems to be able to resolve the issue. I'm not going to keep wasting my time -- at this point the only solution seems to be to stop using Roku products. It's my own fault--I should have read the online reviews before purchasing. Had I read them, I would have known that Roku products are unreliable at best. 

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      2 years ago

      Hi Julia111,

      Warm greetings from the Roku Community!
      We'd like to investigate further the issue you're having with the Roku mobile app. Please provide the serial number and device ID of your Roku device.

      With detailed information, we will be able to assist you further.

      Regards,

      John

      • Julia111's avatar
        Julia111
        Reel Rookie
        2 years ago

        RokuJohnB 

        I updated my original post to include the device SN along with software version, etc. Please advise if you require additional information.

        The issue has actually gotten worse in that the device now also randomly disconnects from the Internet mid-show. Apparently, attempting to fix one problem has created a new problem. 

        Then again, I probably ought to have listened to the old adage, "you get what you pay for." Given it's a streaming stick, I obviously didn't pay a lot for it. But the price was too high once I consider how much time and effort it takes to be able to use the thing. It worked great straight out of the box and lasted about 2 months. 

  • Upsetuser69's avatar
    Upsetuser69
    Reel Rookie
    2 years ago

    I have the same problem after that last update. It can only find one device and none of the other ones even know there still listed. Nothing else has changed but the update using version 9.9.0.22595034 I have tried to see if there was another update today and all devices say there up to date I have even removed all devices from the account and added them again. It's a glitch/bug with the update plz fix this

  • Carrina02's avatar
    Carrina02
    Newbie
    2 years ago
    Yes this is like me as well. I’ve unplugged my tv, deleted the app, checked the wifi on both my tv and my phone, and checked my update on both. What makes it even more frustrating is the fact that 1. My TV is playing YouTube WHILE it says it can’t connect to it. 2. I can cast YouTube to it from my YT phone app AND I can share my screen to it just fine. And 3. It works on and off. I’ll be trying to connect it for like 15 mins and then it will FINALLY decide to connect; only for me to watch a show and it not connect again. And manually connecting it never works for me.
    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      2 years ago

      Hi Carrina02,

      Thanks for taking your first post in the Roku Community!

      We appreciate the troubleshooting steps you've taken to try to resolve this issue. Have you tried restarting your Roku device to see if it helps? We recommend doing this from the Settings menu by navigating to Settings > System > Power > System restart. (If you do not see the Power submenu, skip to the next step.)

      Also, Have you tried to connect the Roku device to an alternative wireless network, such as a mobile hotspot, to see if you are still experiencing the same issue?

      Please keep us posted on how it goes.

      All the best,

      Chel

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    Welcome, and thank you for posting here in the Roku Community, Danzee.

    Thanks for raising your concern, and we sincerely regret any trouble and inconvenience this may have caused you. No worries. We're here to find you the best resolution possible. 

    May we first know if all of your Roku players have been updated on the latest software? You can manually check it under Settings > System > System update. In addition, could you also tell us what specific model is your mobile phone and what version of the Roku mobile app on it? You can also try to update the app to see if it will connect.

    The best course of action will be suggested once we have a better understanding of the situation. We'll be anticipating your response!

    Best regards,
    Carly

    • jkmhi's avatar
      jkmhi
      Newbie
      2 years ago

      I have the same problem. Out of the 4 Rokus I have, only the old Roku 3 is found. The app isn’t recognizing the Roku Premier+ and Roku Ultra devices.  It seems Roku needs to update their app so that it’s compatible with the most recent Apple ios.. The phone and all devices are on the same wi-fi. I checked my router settings and it is recognizing all devices. 

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        2 years ago

        Hi jkmhi,

        Thanks for your first post here in the Roku Community!

        Have you tried to connect the Roku device to an alternative wireless network, such as a mobile hotspot, to see if you are still experiencing the same issue?

        Please keep us posted on how it goes this time.

        All the best,

        Chel

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi Upsetuser69,

    Welcome, and thanks for joining us here in the Roku Community!

    We see that you seeing the same issue and we appreciate you for sharing additional information about this. 

    Let's see if reconnecting your mobile device to your network, and making a refresh to it helps. But if the issue persists, please get back here and we'll further look into it.

    Thanks,

    Rey

  • Julia111's avatar
    Julia111
    Reel Rookie
    2 years ago

    *I'm using a 3820R2 - Streaming Stick 4K, software version 12.5.0 build 4178-E6, SN X025002LM782

    *Roku app software version 9.9.1.2659820 on a Motorola phone running Android 13. 

    *Xfinity home internet

    It's common for me to start watching a movie in the Roku app when I'm waiting for a ride or something and then finish watching at home. However, the latest Roku App update has made my streaming stick invisible to the app. 

    I specifically purchased this product because of being able to resume watching as well as being able to broadcast the sound to my earbuds.

    It's not my home equipment, which recognizes the stick. It's the app - which won't even allow manually entering the IP address of the stick, even though there's no AP blocking and the phone & stick are on the same network.

    TEMPORARY RESOLUTION: I have found that if I restart the router AND reset the Roku network connection, I can manually connect the device to the app & then use the app as a remote. However, I have to do this EVERY TIME I want to use the app. Not ideal, but no longer "dead in the water."

     

  • williamlinton24's avatar
    williamlinton24
    Reel Rookie
    2 years ago

    Have you tried uninstall the app and then reinstall. I had to do this a while back and it worked. Another issue with mine was it I have several routers in my house and all different with different passwords. Make sure your phone is on the same Wi-Fi is the Roku which I'm sure you have it's just a suggested but try to reinstalling the app first hope this helps

    • Meowsers's avatar
      Meowsers
      Channel Surfer
      2 years ago

      Thank you, I appreciate you trying to help. I've rebooted the router (there is only one), I've uninstalled and reinstalled the app, I've rebooted the phone, I've entered the IP exactly as it was shown in the settings on the TV, none of it worked. I also contacted support and followed all their recommended steps. Nothing.

      It worked when I first got it, but for whatever reason it simply no longer does. 

  • JulBee's avatar
    JulBee
    Newbie
    2 years ago

    I’m having the same issue. I’ve tried all the troubleshooting suggestions on this website: all devices updated, same wifi, delete and reinstall app, reboot router, restart phone, enter Tv’s IP address in app etc. I’ve even tried connecting from the app on my iPad with no success. SharePlay Mirroring also isn’t working. And interestingly my Echo Dot is still able to interact with the tv. This seems to be an ongoing repeated issue. I hope it’s fixed soon. 

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      2 years ago

      Welcome, and thank you for posting here in the Roku Community, JulBee!

      We are fully aware of this occurring issue, and is currently under investigation. 

      Rest assured that once we have updates and further information from them, we will make sure to share it with the Community. 

      If there's anything else you'd want us to address, please let us know. We'd be more than willing to address and take appropriate action. 

      Best regards,
      Carly

  • dave54's avatar
    dave54
    Newbie
    8 months ago

    I have been experiencing the same problem for several months now. The app is unusable to control my Roku TV.

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      8 months ago

      Hi dave54,

      Thanks for your first post in the Roku Community!

      We truly appreciate you for letting us know about the issue that you are having with the Roku mobile app that is not working with your Roku TV. We'd be glad to sort this out for you.

      Kindly follow these steps in order and see if this will work for you.

      Manually pair your Roku TV to the Roku mobile app using the IP address from your Roku TV settings:

      To locate the IP address: Navigate to the Roku Home screen using your Roku physical remote and select Settings > Network > About. 
      After that, proceed with the next steps:

      1. Launch the Roku mobile app
      2. Tap Devices 
         
      3. Tap Get help.
      4. Select Connect Manually
      5. Enter the IP address of your Roku device and tap CONNECT

      For more details, please visit our Roku Support article: How to connect your phone to a Roku streaming device with the Roku mobile app

      Please keep us posted.

      Regards,
      Riamie