Forum Discussion

AgentCPU0's avatar
AgentCPU0
Channel Surfer
4 months ago

Roku App Remote keeps disconnecting to the Roku device

First off, yes, I am serious, the title is accurate  I've been having issues with the remote function of the Roku app. For some reason, it completely loses the ability to see my device, seemingly r...
RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
4 months ago

Hey, AgentCPU0.

Thanks for flagging this issue to us!

We see that the Roku Mobile App keeps disconnecting from the Roku device. We're here to help!

To help us investigate, could you share some info here?

  • Roku device model, Device ID, and Serial Number ( It can be found in Settings > System > About)
  • Tracker ID (Press Home five times then press Back button five times)
  • Roku Mobile App Version
  • Phone Brand/Model
  • Android/OS Version

Please get back to us soon!

Roku Community Team

  • AgentCPU0's avatar
    AgentCPU0
    Channel Surfer
    4 months ago

    Device model - 4630X Roku Premiere+
    Device ID - 7KA780931266
    Serial number - YR0002931266
    Tracker ID - 66-132-316
    App version - 12.3.1.5214127
    Phone model - Samsung Galaxy A12
    Android version - 12

    Also, as previously mentioned, my device is out of warranty, so if I'm told the reason it keeps disconnecting is because my device is too old... I'm sorry, but I won't believe it. Hardware and software are completely different, we both know that. So unless the Roku OS software itself is out of date, I highly doubt the hardware has anything to do with it

  • AgentCPU0's avatar
    AgentCPU0
    Channel Surfer
    4 months ago

    I have been trying to provide the details requested. But your automated system keeps flagging my responses as spam. If you want me to even begin to answer, then it needs to be fixed. Otherwise, I literally cannot give you what you asked for

    • renojim's avatar
      renojim
      Community Streaming Expert
      4 months ago

      AgentCPU0, I have no idea while your post was auto-marked as spam.  I restored it.  As you may have noticed, this "community" software is pathetic.