Forum Discussion

LGNEO's avatar
LGNEO
Streaming Star
2 years ago
Solved

Roku app not working correctly on ipad

Just installed the Roku app on my iPad with iOS 17.2. When I open the app, it says that something went wrong loading this page and gives 2 options; use the remote or retry (which doesn't work). I us...
mobile app
  • FEC's avatar
    FEC
    2 years ago

    I downloaded the 10.0.2 update to my iPad this morning and discovered that the logjam is broken.  For whatever reason, the app launched to my current username rather than the old one, and I was able to log out and back in again.  Case closed, at least for me…

  • LGNEO's avatar
    LGNEO
    2 years ago

    Just downloaded and installed 10.0.2. It too fixed my issue.

LadyHeathen's avatar
LadyHeathen
Newbie
2 years ago

I guess I need to add myself to this group. I’m having the same issues on an iPhone 12, running iOS17.4, with my Roku app current on version 10.0.0. (Talk about a long-running problem! And despite updates and bug fixes. That’s not suss or anything.)

And before the support person comes in with “have you tried…” YES, I have tried everything suggested to others. NO, it won’t let me log out. So don’t bother asking. 

 

 

  • LGNEO's avatar
    LGNEO
    Streaming Star
    2 years ago

    RokuTakashi RokuERey 

    Interesting note, running iOS 17.3 on my iPhone 13 and the Roku app is @v 9.10.1.9709762.11. The app will not let me logout. Initially, it says that I am logged out and offers to let me login. However, if I just close the app without logging in, and then open the app, I am still logged in and connected to the Roku device I was connected to prior to "logging out"!

    Seriously folks, this is just to bizarre and warrants some urgency. If you can't log out, then Roku has a serious case of privacy related issues and the possibility of all kinds of data breaches!!

  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    2 years ago

    Hi LadyHeathen,

    Greetings from the Roku Community!

    We appreciate you letting us know about your issue logging out of the Roku mobile app. We have forwarded your concern and information to the appropriate Roku team for further investigation and to fix the issue as soon as possible. Also, please list down the troubleshooting steps you did so we can add them here.

    We are dedicated to finding a solution to your concerns, so please don't hesitate to let us know if there is anything else we can do to help.

    LGNEO,

    We apologize for any inconvenience this may have caused you. We are still waiting for updates from our appropriate Roku team. Rest assured that we are looking into it.

    Your patience and understanding are highly appreciated.

    Kind regards,

    Eunice

    • LGNEO's avatar
      LGNEO
      Streaming Star
      2 years ago

      RokuEuniceL@LadyHeathen

      Kindly read through ALL the threads of this post, you will see what everyone has done to troubleshoot this issue instead of giving a knee jerk reaction. It appears that since there has been multiple "moderators" responding to this post over the past few months without action, that this can is being kicked down the road (delaying) instead of giving us a resolution! Please forward this to a level 3 support personnel for a resolution.