Forum Discussion

LGNEO's avatar
LGNEO
Streaming Star
2 years ago
Solved

Roku app not working correctly on ipad

Just installed the Roku app on my iPad with iOS 17.2. When I open the app, it says that something went wrong loading this page and gives 2 options; use the remote or retry (which doesn't work). I us...
mobile app
  • FEC's avatar
    FEC
    2 years ago

    I downloaded the 10.0.2 update to my iPad this morning and discovered that the logjam is broken.  For whatever reason, the app launched to my current username rather than the old one, and I was able to log out and back in again.  Case closed, at least for me…

  • LGNEO's avatar
    LGNEO
    2 years ago

    Just downloaded and installed 10.0.2. It too fixed my issue.

RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Hi FEC,

Thanks for joining us here in the Roku Community!

We'd love to be of assistance, and we appreciate you sharing your experience with us. Is this the same error? If so, have you tried updating your account information to see if that helps?

Please keep us posted!

Thanks,
Rey

  • FEC's avatar
    FEC
    Binge Watcher
    2 years ago

    Rey, thank you.  Works fine on iPhone but identical issues and screens on my iPad as the OP.  Among the other symptoms, I can’t logout on the iPad and, when I delete the app and restart the device, it shows me as still logged in…

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      FEC LGNEO,

      Thanks for the update!

      Our team tried to replicate this on our end with the same version, but we're not able to reproduce the issue you're seeing.

      They suggest that you work with your account information and then give it a try to see if that helps.

      Thanks,
      Rey

      • LGNEO's avatar
        LGNEO
        Streaming Star
        2 years ago

        RokuERey FEC 

        confused on your reply....

        What exactly in my account information can cause this? And only on iPad?? Suggestions would be much appreciated!