Forum Discussion

Harpthorn's avatar
Harpthorn
Binge Watcher
2 months ago
Solved

Roku App keeps losing connection to the Roku device while idle.

I've been controlling my Streaming Stick 4k + with the Roku ipad app and Harmony Elite successfully for a long time. For the last couple of weeks these controllers work for a short while then stop working. Power reset the Roku and they again work for a short time. If I do not use these controllers for a short while they lose connection, cant give a time but not hours. Roku set to use mobile apps and disabled the "stop streaming after 4hrs" but still fails. Anybody have ideas why Harmony and ipad app both stop working after a short while then reconnect after Roku power reset.

mobile app
  • RokuRiamie-D's avatar
    RokuRiamie-D
    2 months ago

    Hello, Harpthorn​

    Thanks for sharing your concern about the Roku mobile app that keeps disconnecting from your Roku device when it's idle. We're here to help.

    Let's see if this works for you:

    1. System restart your Roku device
    2. Make sure your Roku mobile app is up to date.
    3. Restart your router
    4. Restart your mobile device.

    For more details, visit here.
    Hope you find this information helpful. Let us know if the issue continues.

    Thanks,
    Roku Community Team.

23 Replies

  • Tls-80's avatar
    Tls-80
    Reel Rookie
    23 days ago

    Yes, have tried all of these things many times, but eventually my device loses connection while streaming. Why can’t Roku fix this?!

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      22 days ago

      Hi, Tls-80​ 

      Thanks for reaching out!

      I'd like to gather information regarding your setup so we can provide the right troubleshooting to address your concern. 

      • Are you using a Roku mobile app as a remote or a third-party remote?
      • What specific troubleshooting steps have you taken so far?
      • Are you receiving any error codes or messages?


      Keep us posted.

      Thanks,

      Roku Community Team

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    2 months ago

    Hello, Harpthorn​

    Thanks for sharing your concern about the Roku mobile app that keeps disconnecting from your Roku device when it's idle. We're here to help.

    Let's see if this works for you:

    1. System restart your Roku device
    2. Make sure your Roku mobile app is up to date.
    3. Restart your router
    4. Restart your mobile device.

    For more details, visit here.
    Hope you find this information helpful. Let us know if the issue continues.

    Thanks,
    Roku Community Team.

    • Harpthorn's avatar
      Harpthorn
      Binge Watcher
      2 months ago

      Harmony Elite  worked all yesterday (didn't try ipad app, don't normally use it) and is working today. I had reset the Roku stick may times before so suspect restarting router was the fix. What a strange error, the Roku stick was working okay (using Roku remote), no problems streaming so no problem with connection to router, always said signal strength high. Harmony Elite and ipad working okay apart from keeping a connection to Roku. That's technology for ypu.

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        2 months ago

        Thanks for responding, Harpthorn​!

        Has the problem been intermittent since you observed it, or is it now fixed? Also, have you noticed any recent updates before this happened?

        Let us know what you find!

        Roku Community Team