I received an email from the Roku Support team on July 4th asking if I was still having a problem. This was my reply:
The latest version of the Roku app, 9.5.0, still does not work. All I get is a purple screen with Roku on it. I have reported this in live chat with your support team. Also, many other members in the Roku Community have reported the same problem. Please try again to fix this as I like the private listening option it offers.
So, it appears the app is OK on a phone, but on the iPad the app cannot be logged into the user account. The app version that is not working is the same 9.5.0 as the other devices. All devices are on iOS 16.5.1.
Hi Roku Community users,
Thanks for posting in the Roku Community regarding the issue you are experiencing regarding the Roku mobile app on your iOS device.
Please be aware that there was a service interruption last week (June 29, 2023) affecting mobile device users that has since been resolved.
If you are still experiencing an issue after this service interruption, we would be more than happy to continue investigating what you are experiencing, but we will need more details. Can you please provide us with the following information:
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
We look forward to hearing back from you.
Thanks,
Danny
Danny, the one device that the app isn't working on is as follows:
iPad (6th generation) iOS 16.5.1. Since I can't open the app, I can only confirm the app version within the iTunes app store, which shows that I have version 9.5.0. As noted before, this app was logged into my Roku user account when it was still working.
I have a 9th generation iPad that has never had the Roku app logged into my Roku user account. That app is working fine. It too is on iOS 16.5.1 and the app shows version 9.5.0.6438302.23.
I also have the app on my iPhone 12, iOS 16.5.1, and the same app version shown above. This app is logged into my Roku user account and works fine. The problem really seems to be isolated to iPad devices that have the app logged into the customer's Roku user account. On those devices, the load screen just sits there and never moves past the purple Roku screen.
Danny, I am using an iPad 7th generation. iPadOS version 16.5.1. The Roku app I am trying to load is the latest one in the App Store 9.5.0. I am using a 50” TCL Roku TV. TCL model 50S435. Thie app stopped working when the app version 9.4.0 was installed.
Danny,
The problem was fixed with the last update 9.5.1. Please thank all on your software team for a job well done.
App wasn’t working on my iPad today, rebooted and all and nothing, ended up deleting and reinstalling the app and now it is working.
I haven’t had any problems with the app since the last update.
I just tested the app on both of my iPads. One is logged into my Roku user account and the other is not. Both work just fine. The last update resolved the issues. Make certain you have version 9.5.2 at minimum. Version 9.6 is now available in the iTunes store.
Thanks Dan. The Apple App Store also has version 9.6.0. I’m a little hesitant to install it as mine is working fine and I take to the old adage ‘if it ain’t Bork don’t fix it’ 😃
