Hi DTM54,
Welcome to the Roku Community!
We understand that you're having a problem with your Roku mobile app. We're happy to help. If the issue persists on the Roku mobile app after attempting the troubleshooting steps, We suggest contacting the Samsung customer support team to report the issue and get help. In this case, there's likely an issue with that specific phone that needs to be addressed with an update from them.
Please let us know if there is anything else we can do to help you.
All the best,
John
John, it amazes me that every time I've contacted Roku about a problem--there hasn't been a single exception--the response I get is that it's someone else's problem and you send the customer to them to get it fixed.
I'm an engineer with decades of experience with software development. Let me give you some advice. When your product doesn't work, it's YOUR problem, not someone else's. And it's YOUR responsibility to fix it, not the customer's. Even if this really is an issue with Samsung's phones, it's YOUR job to contact Samsung and work with them to fix the problem. My company has done that many times with other products that were at fault, and we would NEVER just tell our customer, "it's not our problem, you figure it out."
By the way, those other issues that were all "someone else's problem"--they miraculously got fixed right after a Roku update.
