Forum Discussion

Inelson85's avatar
Inelson85
Newbie
2 years ago

Roku airplay password fails

when I try to connect my Roku to AirPlay the password is not accepted. Furthermore I can’t changed the setting on my Roku to require a code instead of a password. I have reset my password and it’s still not working and I can’t changed the password requirement settings cause the option is greyed out completely. Roku device model below.

Roku Premiere (3920 series) 

1 Reply

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    2 years ago

    Thanks for posting here in the Roku Community, Inelson85.

    We understand that you are experiencing unintended behavior when using your Airplay. We're here to look closely into this matter.

    If airplay is not working to its normal function, you may try to troubleshoot it by following these steps:

    1. Try performing a System Restart. Navigate to Settings > System > Power (If you don't see the Power Submenu, proceed to System Restart).
    2. Also, try doing a manual Software Update by going to Settings > System > Software Update > Check Now.
    3. Additionally, try rebooting your phone to refresh its system.

    In the meantime, you may visit this support FAQ for more comprehensive knowledge on How to use AirPlay and HomeKit with your Roku® streaming device. 

    Please ensure to provide us with regular updates so that we can conduct a thorough investigation into this issue.

    Warm regards,
    Emman