Forum Discussion

LouLou1250's avatar
LouLou1250
Newbie
3 years ago
Solved

Roku activation link expired straight after receiving it

Just bought a new Roku streaming player. When I click on the activation link it comes up as expired even though I’ve only just received the e-mail.

I’ve tried 2 different e-mail addresses. I’ve tried restarting the device and tried resetting the device. All the same, activation link expired within seconds.

All help appreciated

TV & Player Setup
  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    Greetings LouLou1250 

    Welcome to the Roku Community and thanks for posting in the Roku Community regarding activating your Roku device.

    We are aware of a service interruption impacting the activation of new Roku devices and other account services. If you are trying to activate a Roku device, we would recommending to please try again later.

    Thanks for your patience as we manage this disruption.


    Thanks,
    Danny

  • RokuMary-F's avatar
    RokuMary-F
    3 years ago

    Hi jacqu_chris,

    Welcome to the Roku Community!

    Thank you for informing us about the issue with activating your new Roku device and letting us know about the steps you've done to try to resolve the issue.

    We're glad to inform you that we have successfully solved the issue and we would recommend checking to see if you are still experiencing an issue with activating your Roku device.

    Please keep us posted. We appreciate you again posting in Roku Community.


    Best regards,
    Mary

4 Replies

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  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    Greetings LouLou1250 

    Welcome to the Roku Community and thanks for posting in the Roku Community regarding activating your Roku device.

    We are aware of a service interruption impacting the activation of new Roku devices and other account services. If you are trying to activate a Roku device, we would recommending to please try again later.

    Thanks for your patience as we manage this disruption.


    Thanks,
    Danny

    • jacqu_chris's avatar
      jacqu_chris
      Newbie
      3 years ago

      I have the same problem. What is the fix for this please? tried afactory reset on the tv, tried multiple email addresses all to no avail.

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        3 years ago

        Hi jacqu_chris,

        Welcome to the Roku Community!

        Thank you for informing us about the issue with activating your new Roku device and letting us know about the steps you've done to try to resolve the issue.

        We're glad to inform you that we have successfully solved the issue and we would recommend checking to see if you are still experiencing an issue with activating your Roku device.

        Please keep us posted. We appreciate you again posting in Roku Community.


        Best regards,
        Mary