Forum Discussion

jghd0811's avatar
jghd0811
Channel Surfer
9 months ago

Roku 75" TV starts to sound a live channel automatically

My Roku 75" TV now starts to reproduce one of Roku news channel no matter If I am not looking it.

There is no way to sounds off, I must reset from factory and lost all my settings, must to log again in all the app, this happened so many times.

Do you have same problem?

Any suggestion?

Thank you. 

I regret having wasted my money buying this TV, I have had several problems and Roku only tells me to come to this forum

5 Replies

  • Nishiab15's avatar
    Nishiab15
    Channel Surfer
    9 months ago

    I have contacted this support community over a month ago with no help. I have a 65" tv. I can't watch any movie on any app without it pausing on it's own. The movie restarts over on it's own. It has gotten to the point where it will stop, go to a whole different movie and play that movie. This tv is garage and you can't get any help. 

    • jghd0811's avatar
      jghd0811
      Channel Surfer
      9 months ago

      I believe you!!!! 

      My first contact here after wasting my money with this Roku 75" was due the SmartView cannot find it. Find others Roku TV but not this one, after back and forth with some "expert" I never received any answer but is the same when I had the nightmare to deal with Roku direct customer service...

      Guess what? I had to reset again the TV this morning.

      Thanks for your comment. 

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        9 months ago

        Hi jghd0811, Nishiab15,

        Welcome to the Roku Community!

        We're sorry to hear about the trouble you've experienced streaming with your Roku device, and that's not what we aim for.

        May we know?

        • What model is your Roku TV? (Hisense, TCL, ONN, Select Series, Pro, Series, Plus Series, etc.)
        • When did you notice the issue start?
        • Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
        • Do you observe this behavior while using any other channel(s) on your device?
        • Have you tried removing the channel you observed this issue on from the Roku home screen? Then, restart your device. Once it loads up again, add the channel and try playing content again.

        With more detailed information, we'll be able to assist you further.

        All the best,
        Chel