Forum Discussion

SCORE143's avatar
SCORE143
Newbie
2 years ago
Solved

Roku 65 inch TV black screen

I have a 65 inch Roku branded (not partner) television.  The screen went black and won't fully come back on.  I tried unplugging it for 3 minutes, then 10, then 15, then 60... Then hit the test button for 15 seconds.  Now I get a flash of the Roku logo at start up for less than a second (very bright) and I can hear the onscreen prompts for connecting the remote. Holding a light up to the screen to see if it is the LEDs not powering on did not return a result (I didn't expect it to since the logo pops at start up)

 

I'm at a bit of a loss on how to fix this issue and would appreciate any tips that can be given.

 

Thanks in advance.

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Welcome to the Roku Community, MC19771

    Thank you for letting us know about the issues you've encountered with your Hisense Roku TV. We'd be happy to help you contact the right support.

    Since this is happening to your Hisense Roku TV, we highly recommend directly raising your concern with your TV manufacturer, Hisense, as they are responsible for issues like this. We only support the running software operating system of your TV.

    You may reach them here: Hisense Support

    I hope you find this information helpful.

    Best regards,
    Carly

3 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, SCORE143 

    Welcome to the Roku Community.

    Thanks for letting us know about the display issue you have encountered with your Roku TV. Kindly be informed that we have sent you a private message regarding this matter. You can check our message by going to your mail here in the Roku Community, located beside your Profile Avatar at the top right corner.

    We hope to continue our communication from there.

    Best wishes,
    Kash

    • MC1977's avatar
      MC1977
      Newbie
      2 years ago

      I am having same issue have not gotten private message on what to do.  My tv is not even a yr old. Only thing different is I don't hear any sound.  I too tried resetting tv a few different times unplugging waiting 30 seconds up to 60 minutes and pushing reset button and holding 15 seconds. Nothing has worked ugh 

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        Welcome to the Roku Community, MC19771

        Thank you for letting us know about the issues you've encountered with your Hisense Roku TV. We'd be happy to help you contact the right support.

        Since this is happening to your Hisense Roku TV, we highly recommend directly raising your concern with your TV manufacturer, Hisense, as they are responsible for issues like this. We only support the running software operating system of your TV.

        You may reach them here: Hisense Support

        I hope you find this information helpful.

        Best regards,
        Carly