Forum Discussion

Brandydice2's avatar
Brandydice2
Newbie
3 years ago
Solved

Roku 50" Roku smart t.vhad been stolen

My Roku Tv has been stolen from me and I'm trying to lock all the apps where you would need a password to even watch the TV . To possibly help get my tv returned is there a way I can do that

  • RokuKariza-D's avatar
    RokuKariza-D
    3 years ago

    Hi Brandydice2

    Thanks for reaching out here in the Community.

    Firstly, we would suggest canceling all your active subscriptions by logging in to your account on our website. Feel free to follow the steps below:

    1. Sign in to your Roku account
    2. Select Manage your subscriptions
    3. Select the channel or subscription under Active subscriptions
    4. Select Turn off auto-renew
    5. Choose a cancellation reason to complete the process and select Continue to cancel

    For more information, check out this link: How to unsubscribe, cancel, or turn off auto-renew for a subscription

    Once done, remove the payment method from your Roku account. 

    Furthermore, please be advised that each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. We recommend reaching out to the TV manufacturer's customer support team to report the issue and get help.

    For a list of Roku TV manufacturers' contact information, visit our Community post here: Contacting Support for Your Roku TV

    I hope this helps!


    All the best,
    Kariza

4 Replies

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  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    3 years ago

    Hi Brandydice2

    Thanks for reaching out here in the Community.

    Firstly, we would suggest canceling all your active subscriptions by logging in to your account on our website. Feel free to follow the steps below:

    1. Sign in to your Roku account
    2. Select Manage your subscriptions
    3. Select the channel or subscription under Active subscriptions
    4. Select Turn off auto-renew
    5. Choose a cancellation reason to complete the process and select Continue to cancel

    For more information, check out this link: How to unsubscribe, cancel, or turn off auto-renew for a subscription

    Once done, remove the payment method from your Roku account. 

    Furthermore, please be advised that each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. We recommend reaching out to the TV manufacturer's customer support team to report the issue and get help.

    For a list of Roku TV manufacturers' contact information, visit our Community post here: Contacting Support for Your Roku TV

    I hope this helps!


    All the best,
    Kariza

  • Strega's avatar
    Strega
    Roku Guru
    3 years ago

    I would suggest signing in to roku.com and unlinking the TV from your account.

    • Ashlee1989's avatar
      Ashlee1989
      Newbie
      2 years ago

      Which makes no sense you unlink the account then your just giving it to them

      • renojim's avatar
        renojim
        Community Streaming Expert
        2 years ago

        Ashlee1989, the thief can unlink it by factory resetting it.  Unlinking it ensures they can't use your subscriptions or any payment method tied to your Roku account.