Forum Discussion

AlishaS's avatar
AlishaS
Reel Rookie
2 years ago

Roku 4k stick problems wont pass continue with 1080p or get help

Hi I'm really stuck a with my roku 4k streaming stick on my Panasonic TV. Set up went fine until I got this: "There's a problem setting the TV to a better picture quality. I get 2 opt...
TV & Player Setup
AvsGunnar's avatar
AvsGunnar
Community Streaming Expert
2 years ago

AlishaS 

Try setting up the Roku device in 720p (do not choose Automatic or a higher resolution).  See if that gets you through the setup/activation.

If so, then perform a System Restart once everything seems finished and you are at the Roku Home Screen. (Settings/System/Power/System Restart)

After that, you can go to Settings/Display Type and try a higher resolution.  The Roku "4k" devices will not give you 4k resolution unless you have a 4k television.  Merely means that the Roku device supports resolutions "up to 4k". (ie. supports, 720p, 1080p, and 4k).

If still having issues, post back with the manufacturer and model number of the TV.

AlishaS's avatar
AlishaS
Reel Rookie
2 years ago

Thanks so much for the reply. So I don't even get to that option. I'm asked for language, I pick English, the WiFi details and then it goes straight to the 1080p part and freezes.

My TV is a Panasonic TX 49GX550B

  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert
    2 years ago

    AlishaS 

    Ok, that is a 4k TV so you should be good to go with the higher resolutions.  However, Roku does have some issues sometimes getting through setup on some TVs.

    If you have another TV available, try hooking up the Roku device to it and see if it proceeds through setup.  If it does, then go to Settings/Display Type and select 720p and then bring it back to your Panasonic 4k TV.

    If you do not have another TV available, then perform a Factory Reset on the Roku device (press and hold the small Reset button for 30 or more seconds).  This time you should be presented with a TV resolution question after the Language and Wireless Conection screens.  Here is where you want to avoid the Auto Selection and manually select 720p.

     

    • COGRISHA's avatar
      COGRISHA
      Newbie
      2 years ago

      We are having the same issue with Roku stick. We get stuck on the same screen. We have a Samsung UN40JU6500FXZA. We can't even bypass any automatic settings. Can you please advise? Thank you!

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        2 years ago

        Hi COGRISHA,

        Thanks for the first post to the Roku Community!

        We understand your concerns about setting up the resolution display on your Samsung TV with the Roku device.

        We want to learn more about this, but we need more details. Refer to these questions to better identify the issue you're experiencing:

        • Does your TV support 4K resolution?
        • What are the steps you took to fix the issue?
        • Do you have another TV we can hook the streaming stick into and see if the same error persists?

        Also, we suggest inserting your Roku device into a different HDMI input on the TV.

        Please keep us posted on what you find out, and we'll continue assisting you from there.

        All the best,
        Chel

  • Strega2's avatar
    Strega2
    Roku Guru
    2 years ago

    Just a shot in the dark, but have you tried using your TV remote on that message?  I ask because sometimes when someone says they get a message and the roku remote is unresponsive, it is because the message is actually being displayed by the TV. So, the Roku doesn’t even know it’s there.