I would love to contact support, but have not figured out how. The support page says my unit does not qualify for support, if you can imagine that.
On the support page, you can click on devices issues (or anything really), then when it asks you to sign in, you can click on “Having trouble accessing your account?” then at the bottom of the next page click “If you still need assistance, contact us” . (People miss this – it’s in smaller text than the other options.)
Unfortunately, the next page is very fragile. If it hangs – you may need to enable javacript or even switch browsers, which will take you back to the beginning. Once you get the page to load, you can choose chat, email or calling.
That said, it sounds like your Roku is out of warranty and I don’t know how much help you’ll get anyway. Since the remote won’t interact with either the TV (which is IR) or the Roku, it kind of sounds like the remote. I assume you’ve changed batteries. Since it’s free, you might try the official Roku Inc app on your phone. (Don’t download a third-party app that wants money.)
Thank you for your reply. Roku has a long list of items that are qualified for agent support. However, none of the controllers are in this list.
I bought a 2 year warranty when I bought this Roku 4K +. The warranty paid off and I got a new rechargeable controller. The other controller went bad. One second it was working and then it just went dead.
Thanks again for your reply.
