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13Datsyukfan13's avatar
13Datsyukfan13
Channel Surfer
26 days ago
Solved

Roku 4850X Ultra randomly freezes - restarts

I purchased a Roku Ultra from Amazon last week, October 8th, 2025.  It arrived Friday, October 10th, 2025 and I set it up immediately, replacing my Roku Stick 4k.  At some point, within the first couple hours, the picture froze while the sound continued for several seconds and then it restarted.  That happened several times over the weekend.  I looked on the internet for similar issues and fixes.  I followed troubleshooting steps that included changing AC outlet, changing network ports, changing HDMI inputs, resetting my router and a factory reset of the Roku.  It was not long before the issue continued.  I am beyond frustrated.  I started logging the restarts the first time it happened Monday, October 11th, 2025.

Roku Ultra 4850X

Reboot Monday at 2:26 AM
Reboot Monday at 8:33 AM
Reboot Monday at 11:20 PM - Right after starting YouTube

Reboot Wednesday at 1:25 AM
Reboot Wednesday at 5:43 AM
Reboot Wednesday at 6:06 AM
Reboot Wednesday at 6:27 AM
Manual Sustem Restart Wednesday at 6:29 AM
Reboot Wednesday at 7:58 AM
Manual System Restart Wednesday at 8:00 AM

This has happened while in Netflix, Hulu, Prime and, most often, YouTube simply because I play a thunderstorm video whenever I'm not actively watching other programming.  The Roku is using the provided power adapter and HDMI cable and a Cat 6e network cable to a Trendnet gigabit switch that connects to a Unifi network.  This is the only device currently having any sort of issue on my A/V network.

 

Thoughts?

roku player
  • RokuRhea-V's avatar
    RokuRhea-V
    25 days ago

    Hey, 13Datsyukfan13​ 

    Just a quick follow-up regarding your issue. Could you please perform a software update on your Roku device by going to Settings > System > Software Update? If your device is already up to date, please let us know the current software version you're running. If the issue still persists after updating, kindly share a few more details so we can review it further.

    Can’t wait to hear back from you!

    Roku Community Team

9 Replies

  • RokuRhea-V's avatar
    RokuRhea-V
    Community Moderator
    25 days ago

    Hey, 13Datsyukfan13​ 

    Just a quick follow-up regarding your issue. Could you please perform a software update on your Roku device by going to Settings > System > Software Update? If your device is already up to date, please let us know the current software version you're running. If the issue still persists after updating, kindly share a few more details so we can review it further.

    Can’t wait to hear back from you!

    Roku Community Team

    • 13Datsyukfan13's avatar
      13Datsyukfan13
      Channel Surfer
      23 days ago

      I wrote up a message, cut it to make sure i was replying properly and now can't paste into the reply.  I will reply to the email thread.

  • RokuRhea-V's avatar
    RokuRhea-V
    Community Moderator
    26 days ago

    Hey there! 13Datsyukfan13​ 

    Thank you for taking the time to try all the troubleshooting steps. We'd like to share this issue to our team for further review. Please provide more details:

    • Tracker ID Software version and build (press Home 5 times, then Back 5 times when the issue occurs)
    • A video or photo would be helpful


    Let us know when you can!

    Roku Community Team

  • 13Datsyukfan13's avatar
    13Datsyukfan13
    Channel Surfer
    26 days ago

    P.P.S.  Software version 14.6.4 build 9915-G6 and the Roku is cool to the touch, top and bottom.

  • 13Datsyukfan13's avatar
    13Datsyukfan13
    Channel Surfer
    26 days ago

    P.S. I'm going to start including the running App in my log.  I also run the Issue Report Tracker (Home button 6 times followed by the back button 5 times) after each restart and take a picture of the screen, for whatever good that might do.

    I have also checked for software updates multiple times.