Forum Discussion

Bismarck318's avatar
Bismarck318
Roku Guru
3 years ago
Solved

Roku 3800x now always powers up in Recovery mode (light Purple Screen)

Model 3800x - Roko Streaming Stick I almost always leave this stick unpowered when unattended & start power to TV & the Roku device (powered via a USB charging hub), I went to a charging hub for the...
TV & Player Setup
  • RokuDanny-R's avatar
    RokuDanny-R
    2 years ago

    Hi Community users,

    Thanks for the posts regarding your Roku device powering into Recovery Mode on power up.

    Please be aware that we believe that we have identified the issue and expect this issue to be resolved in a future update.

    We appreciate your patience and understanding in the meantime.


    Thanks,
    Danny

DCarbajal's avatar
DCarbajal
Channel Surfer
3 years ago

RokuDanny-R

I received an email. They mentioned the device possibly being defective and offered to replace it (one time deal since it's out of warranty). However, they pushed through another device update last week and since then it has been working correctly. Thank you. 

z-bob's avatar
z-bob
Streaming Star
3 years ago

I just did a software update and it did something but not much. "Aligned solar panels" and updated the Spectrum app. 😂  But now it's at version 11.5 instead of 12.0, so I suspect it will work.  I haven't powered it down in several days because that's what triggers the Recovery.  I'll unplug it and see what happens...

Update: it still goes to the Recovery screen and reboots every time I power it on, but it no longer requires me to select a language and wifi network and enter the wifi password.

  • RokuNimfa-C's avatar
    RokuNimfa-C
    Retired Moderator
    3 years ago

    z-bob

    Thanks for keeping us posted. 

    To clarify, even after the update the issue still occurs. We can see that you were in recent contact with our Support team. Let us know if you need additional assistance from the support and we can follow up with them to help you further.  As they would be best able to assist you moving forward.

    Thank you for your time and attention to this matter.


    Regards, 
    Nimfa

  • Bismarck318's avatar
    Bismarck318
    Roku Guru
    3 years ago

    DCarbajal You have a 3800RW though, & not the 3800x, correct?

    z-bob Interesting the "update" took you backwards to v 11.5 then, what build did it end up at, 6040?  

    I'm not the online & shipping guru (I haven't purchased online in over a decade, or shipped out in several years), still looking to ship this back, I was hoping an update may fix in the meantime, not holding my breath! 

    Oh yeah interesting thing, I had lost my internet possibly before powering up, I had to keep it on & go back until the internet was restored for fear I may brick it, though I don't think it was receiving any update data anyway.   Think I'm still at Build 4184.

  • pdxdoughnut's avatar
    pdxdoughnut
    Reel Rookie
    3 years ago

    Like so many others, I have a 3800x that always goes into Recovery Mode.  I guess Roku is claiming that our devices are all suddenly defective after their own update was applied.  I don't see anywhere that I could request my replacement.  Will they secretly contact me if I post here?

  • RokuNimfa-C's avatar
    RokuNimfa-C
    Retired Moderator
    3 years ago

    Hi pdxdoughnut, 

    Thanks for reaching out. 

    We are here to help. Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall and seeing if there's any difference after. 

    For troubleshooting purposes, have you tried connecting this Roku device to an alternate wireless network, such as a mobile hotspot, to see if you are able to connect and pass the recovery mode?

    Keep us posted on how it goes. 


    Regards, 
    Nimfa

  • pdxdoughnut's avatar
    pdxdoughnut
    Reel Rookie
    2 years ago

    Yes, thank you.  I had already tried those troubleshooting options with no success.  

    HOWEVER, last night when I turned it on, it received a new update and I have had now issues since. 

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    2 years ago

    Hi pdxdoughnut,

    Thanks for the update.

    We're glad to know it's working now. Happy Streaming!

    We appreciate you again posting in Roku Community and please let us know if there are other related issues that we can further take a look at.


    Best regards,

    Mary