Forum Discussion

Ziptied's avatar
Ziptied
Newbie
2 years ago

Roku 3 support at support.com is non existant if/when I have to replace it, I wont by another Roku

Have to reset roku 3 almost every time I change apps.  "Failure to load, try again.  If problem persists contact customer support."

Yeah right.

tv & player wifi
  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    2 years ago

    Ziptied-

    Failure to load sounds like a network problem.

    Try clicking on Settings > Network > Check connection

    When it finishes, click OK.

    What does the next screen show as you Internet download speed?

    • OgDisco's avatar
      OgDisco
      Newbie
      2 years ago

      Man I tried everything I could have loved it I restarted it I haven't plugged my network I was everything I couldn't keep on coming back every time I turn it back on till updating Network supports that's crazy got somebody help me please???

      • OgDisco's avatar
        OgDisco
        Newbie
        2 years ago

        So every time I turn off my TV unplugging and turn it back on it goes back to this even with the rebooting measures that to show me on there with the five taps of the home and all that it's not working what can I do

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi OgDisco,

    Greetings from the Roku community!

    Thanks for bringing this to our attention, and we'd like to know more about it.

    Could you share with us how long you've been experiencing this issue? Could you also share with us the device serial number? We'd like to take a look.

    Please keep us posted!

    Regards,

    Rey