Forum Discussion

carolo's avatar
carolo
Newbie
2 years ago
Solved

Roku 3 Stuck on Bouncing Roku Logo

Tried everything including installing another roku device to get past the bouncing logo but nothing works. I have unplugged the device several times, checked my internet connection as well as checkin...
TV & Player Setup
  • RokuJohnB's avatar
    RokuJohnB
    2 years ago

    Hi carolo,

    Thank you for your first post here in the Roku Community!

    The device you are using can no longer support the most recent features.

    This means this device will no longer get new features or streaming channels, updates to existing channels, or other software-related updates. 

    If you haven't already upgraded your device, you should have received an email with offers to purchase a new player at a discounted price. You can also access this offer by signing into your Roku account and visiting the following website https://my.roku.com/offers.

    If you have any other questions or concerns, please let us know.

    Regards,
    John

MChan100's avatar
MChan100
Newbie
5 months ago

Worst experience with Roku online support ever. Presumably Roku Advisor was over burdened with too many support chats b/c I had to repeat everything at least twice. And when the Advisor asked me to plug the Roku 3 player unit into another TV and leave it for at least 2 minutes, he had suggested I was idle for too long and would disconnect me from support... go figure.

After repeating everything at least twice b/c the Advisor couldn't keep track of the chat thread, it was determined that the Roku 3 was dead.  No offer of further support or offer of a discount - just time to buy a new one. We have multiple Roku devices in our homes, have been Roku customers for over a decade - PRE-IPO.  This is how long standing customers are treated. Time to upgrade to modern smart TVs and forego the Roku TV players.