Forum Discussion

MassiveEquinox's avatar
MassiveEquinox
Channel Surfer
2 years ago
Solved

Roku 3 is having issues on my internet

I had no problem using my Roku 3 on my old wifi. However, since ive moved ive had internet issues non stop. The last 3 weeks go as recorded. 1-2 times a week the roku will stop streaming and tell me...
tv & player wifi
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Hi, MassiveEquinox.

    We appreciate your patience and understanding as we work on resolving the issue you've encountered with your Roku device. Rest assured that we will help you find the best resolution so you can continue streaming with Roku. 

    In addition to what our Streaming Expert provided above, please be informed that the Roku 3 streaming device is 8-10 years old. It sounds like something may have changed when you moved; perhaps the wireless environment or the router is trickier for the Roku 3 to maintain a connection. If the above troubleshooting steps don't work, then it might be time to replace the device.

    No worries! I will contact you via Private Message for further assistance regarding this matter. 

    Thank you for your continuous support. Happy Streaming! ðŸ’œ

    Best regards,
    Carly

MassiveEquinox's avatar
MassiveEquinox
Channel Surfer
2 years ago

I would like to say that my problem was not solved. Not to mention that none of these actually fixed my issue. Thank you for attempting to assist. Ill probably end up purchasing a new one or firestick instead.

RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

Hi, MassiveEquinox.

We appreciate your patience and understanding as we work on resolving the issue you've encountered with your Roku device. Rest assured that we will help you find the best resolution so you can continue streaming with Roku. 

In addition to what our Streaming Expert provided above, please be informed that the Roku 3 streaming device is 8-10 years old. It sounds like something may have changed when you moved; perhaps the wireless environment or the router is trickier for the Roku 3 to maintain a connection. If the above troubleshooting steps don't work, then it might be time to replace the device.

No worries! I will contact you via Private Message for further assistance regarding this matter. 

Thank you for your continuous support. Happy Streaming! ðŸ’œ

Best regards,
Carly

  • MassiveEquinox's avatar
    MassiveEquinox
    Channel Surfer
    2 years ago

    Thank you Carly, I will certainly be looking at newer Roku's now. I appreciate your assistance.

    -M.E.