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cancunia's avatar
cancunia
Binge Watcher
2 years ago

Roku 3 4200X - getting error 003 code

I have a Roku 3 4200X  After a factory reset, the device cannot find the software update server (Error 003). I have a good network connection but in addition to WiFi, I have also tried Ethernet, Te...
tv & player features
cancunia's avatar
cancunia
Binge Watcher
12 months ago

Hello RokuEmmanuel-D 

Sorry for the delay, I have been away from home.

NO - Unfortunately the issue is not resolved.

The key sequence that you asked me to try "Home button five times, followed by the Back button five times." Does not do anything, perhaps because the factory reset has erased the OS on the device?

 

cancunia's avatar
cancunia
Binge Watcher
12 months ago

Hello again,

RokuEmmanuel-D 

Another 3 weeks have passed. Just tried my Roku 3 again and still the same problems.

Please can you ask Roku support to put some priority into the resolution of this problem, or offer me a replacement device. 

 

Thanks

 

  • cancunia's avatar
    cancunia
    Binge Watcher
    12 months ago

    Hello again RokuEmmanuel-D 

    I have accessed the 'Secret Screen' and can see the following info:

    Version: 046.01E05517A

    Build Date: 20141229 14:21

    The software update server cannot be changed from 'Beta' but the channel store server can be changed.

    Hope this helps