Roku 3 4200X - getting error 003 code

Hi again RokuRiamie-D 

It's now been another week with no news from Roku Support, so that's a month with no updates at all from Roku. I understand that you are a moderator on the forum so I do not think this is your fault but I would appreciate it if you can ask for a status update from big Roku on this problem?

As I mentioned above, it's now a month since the problem with a supported device not being able to get updates after a factory reset. 

Thanks in advance for your continued help.  

cancunia 

Unfortnately no update or solution for the case..…there is an intention, but no crrective action in support side…I am sorry to say that, but what i understand from this case, roku doesnt care to customer satisfaction.

Their sell and forget approach is something not nice…and very dissapointing

Hello again RokuRiamie-D  & RokuEmmanuel-D 

It would be good to get a reply about what is happening in resolving our problem. Maybe you can get someone from Roku support to post directly on here or message us.

I have run Wireshark to see if there are destinations that the Roku-3 cannot reach or do not exist but I cannot see any network errors. There must be a problem with one of the Roku servers or the AWS servers or other content servers that are used. 

Hi cancunia,

Thanks for the response!

This has been coordinated to our Roku appropriate team for review, and they are already working on it. 

We will inform you as soon as we receive an update from the Roku-appropriate team. Your cooperation and patience are appreciated while we address this issue.

Thank you for your understanding.

Regards,
Riamie

Any update…

It has been 3  weeks and no updates.

RokuRiamie-D  please can you request an update from Roku?

Thanks

Hi cancunia,

Thank you for the response!

We appreciate your patience as you wait for an update on your issue. We want to assure you that we have followed up on your concern with the appropriate Roku team. They are now reviewing your case, and we will keep you informed as soon as we have more information. Thank you for bringing this to our attention!

Thank you also for your patience and cooperation as we work on this issue.

Regards,
Riamie

Hi, Community Users!

Thank you for reporting this issue to us. Please note that we are still investigating this matter and would appreciate any additional information about your device details.

Will you please confirm if the issue has been resolved? If not, we would recommend providing the OS Version/Build of your Roku devices. To do this press the Home button five times, followed by the Back button five times. 

We are anticipating your prompt response. 

Best regards,
Emman

Hello RokuEmmanuel-D 

Sorry for the delay, I have been away from home.

NO - Unfortunately the issue is not resolved.

The key sequence that you asked me to try "Home button five times, followed by the Back button five times." Does not do anything, perhaps because the factory reset has erased the OS on the device?

Hello again,

RokuEmmanuel-D 

Another 3 weeks have passed. Just tried my Roku 3 again and still the same problems.

Please can you ask Roku support to put some priority into the resolution of this problem, or offer me a replacement device. 

Thanks

Hello again RokuEmmanuel-D 

I have accessed the 'Secret Screen' and can see the following info:

Version: 046.01E05517A

Build Date: 20141229 14:21

The software update server cannot be changed from 'Beta' but the channel store server can be changed.

Hope this helps