Forum Discussion

cancunia's avatar
cancunia
Binge Watcher
2 years ago

Roku 3 4200X - getting error 003 code

I have a Roku 3 4200X  After a factory reset, the device cannot find the software update server (Error 003). I have a good network connection but in addition to WiFi, I have also tried Ethernet, Te...
tv & player features
RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
2 years ago

Hi Deonology,

Thanks for the update!

Based on the photos you sent, you are having trouble activating your Roku device, particularly error code 003—Software update failed.

Here are the troubleshooting steps that we suggest you to try.

Restart your device:

  1. Unplug your Roku device from the power source.
  2. Wait for 10 seconds.
  3. Plug it back into the wall outlet.

Restart your modem:

  1. Unplug your modem from the power source.
  2. Wait for 10 seconds.
  3. Plug it back and wait until it loads before you connect your Roku device to the internet.

Please let us know if these troubleshooting steps help you to resolve your issue.

Regards,
Riamie

  • Deonology's avatar
    Deonology
    Channel Surfer
    2 years ago

    Hello my friend, appreciate for your message, but this is what we are trying to solve :)))

    despite the device has a proper network connection and can reach to internet, after factory reset, it is not activating or firmware updating 🙂 most ptobably there is a network issue (or restriction) in activation and software update servers