Forum Discussion

JKOtto's avatar
JKOtto
Reel Rookie
11 months ago

Roku 13.1.4 Broke Roku Wireless Speaker Connectivity

Hopefully a quick fix is coming

tv & player wifi

5 Replies

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    11 months ago

    Hi JKOtto,

    Welcome to the Roku Community!

    We are interested in learning more about the problem you are experiencing, but we need more details.

     For us to help you better, we will ask a set of questions to isolate the issue:

    • What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)
    • When did you notice the issue occur?
    • Are you encountering any error codes or messages?
    • Can you please provide a step-by-step description of the issue you are encountering?
    • What troubleshooting steps have you taken so far to resolve the issue?

    We will be better equipped to provide further assistance by providing additional details.

    All the best,
    Chel

  • JKOtto's avatar
    JKOtto
    Reel Rookie
    11 months ago
    • What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)

    75“ Onn Roku TV

    • When did you notice the issue occur?

    When my TV installed the 13.1.4 update at 10:30 pm. The Roku Speakers started blasting instructions on how to pair to the TV.

    • Are you encountering any error codes or messages?

    Only from the speakers blasting out pairing instructions  Had to finally unplug them.

    • Can you please provide a step-by-step description of the issue you are encountering?

    1) Roku update installed 

    2) Speakers lost connection 

    • What troubleshooting steps have you taken so far to resolve the issue?

    1) Rebooted TV

    2) Unplugged speakers, plugged back in

    3) Reset speakers

    4) Attempted to connect speakers

    5) update to speakers begins, gets to 100% and hangs. Finally drops out with Unsuccessful message

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      11 months ago

      Hi JKOtto,

      Thanks for the response!

      We appreciate the precise details you provided and the troubleshooting steps you took to try to fix the issue.

      We want to investigate this issue further, but we need more details. Can you please provide us with the following information:

      • Roku TV model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
      • Tracker ID (to obtain this, press the Home button 5 times, followed by the Back button 5 times when the issue occurs).
      • Photo of the error message for reference.

      Once we have this information, we'll be able to pass it along to the appropriate Roku team for further investigation.

      All the best,
      Chel

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      11 months ago

      Hi JKOtto,

      We just wanted to drop in. We've sent you a private message regarding this issue you're running into to continue assisting you from there. 

      We'll be anticipating it.

      Regards,
      Rey