Forum Discussion

ScienceMan's avatar
ScienceMan
Reel Rookie
2 years ago

Right side of the screen goes dim

Weird that TCL has not had a software update fix. I called TCL and they ask for everything except my first born (seral number, place and date of purchase, model, serial number, proof of purchase, pic...
RokuJohnB's avatar
RokuJohnB
Community Moderator
2 years ago

Hi ScienceMan,

Greetings from the Roku Community!
We will be more than happy to take a closer look into this issue that you're experiencing with the Roku TV. Could you send us a photo or video of your running problem?

We'll wait for your response.

Thanks,

John

ScienceMan's avatar
ScienceMan
Reel Rookie
2 years ago

Thanks John.  I have this dimming problem whether I am watching TV or Netflix etc. Attached is an example. Interesting this snapshot looks brighter than in real life. I guess the camera adds light. The right side of screen is actually darker than this picture shows.

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, aberteam ScienceMan

    Thanks for posting here in the Roku Community.

    Seeing this issue occur on your Roku devices, we'd like to make sure this issue is determined specifically as hardware or software. May we know if you're using a Roku Streaming device or a Roku TV? If you're using a Roku TV, what brand is it? Also, what troubleshooting steps have you attempted to resolve the issue?

    Please keep us posted.

    All the best,
    Kash

    • aberteam's avatar
      aberteam
      Channel Surfer
      2 years ago

      Hello Kash,

      I have a 43S403 TCL/Roku TV.  I’ve tried all the suggested button press, plug unplugging and plugging, hardware and software resets, system settings changes, powering off and on.  To no avail.  The right side of the screen remains dim exactly as described and depicted in all of the other forums posts.  A question to is; is anyone at Roku/TCL actually going to start trouble shooting the affected TV’s in their workshop?

      Here’s hoping this helps motivate you to actually do something.

       

    • ScienceMan's avatar
      ScienceMan
      Reel Rookie
      2 years ago

      Hey Kash

      I have a Roku TCL TV Model 43S405. The issue occurs whether I am watching TV or a streaming service like Netflix. In fact it appears on the main screen after power-up (before I select TV, cable, Netflix etc).

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Hi ScienceMan aberteam,

        Welcome, and thanks for keeping the Roku community posted!

        We'd like to see more about what's going on here and if you're able to reproduce the issue. Please share a screenshot of it so we can take a closer look at it.

        Thanks,
        Rey