The right arrow button on the voice remote barely functions. I have done all the suggested troubleshooting steps and the button is still a problem. Is is possible to receive a replacement remote? Thanks.
US warranty on Roku products is one year, but I don't know what it is elsewhere.
See this page for warranty and return information:
https://support.roku.com/article/208757058
On warranty issues for remotes they want the serial number for the Roku device you are using it with, not the serial number for the remote itself.
A warm welcome here in the Roku Community, klsf!
I appreciate you reaching out and reporting the issues you've been experiencing with the right arrow button of your Roku remote. I'd be happy to coordinate this with our Support team for further assistance.
With this being said, kindly check your inbox. I will reach out to you via Private Message to collect further information, such as the serial number of the Roku player this remote is connected to and the email address associated with your Roku account.
In the meantime, as we work on this, you may install the Roku Mobile App as an alternative to your physical remote. This app has a Headphones Mode (private listening) feature that works well with your Roku Streaming Stick.
Best regards,
Carly
