Forum Discussion

anamandy's avatar
anamandy
Channel Surfer
2 years ago

Rewind no longer works for any program/channel/app

For the past several days I am not able to rewind while watching any program no matter the channel/app (YouTube. Tubi, Pluto, etc.). I have literally tried everything. I rebooted the system by removi...
remotes
Tivoburkee's avatar
Tivoburkee
Community Streaming Expert
2 years ago

Sounds like the key itself gave out, lost conductivity? Just replace it. 

  • anamandy's avatar
    anamandy
    Channel Surfer
    2 years ago

    I only got it in September. Is this covered under the warrenty?

    • Strega2's avatar
      Strega2
      Roku Guru
      2 years ago

      I believe the warranty is a year, however, based on comments here, warranty service doesn’t seem super fast, so you may want a backup or the (free) phone app while you wait.

      https://www.roku.com/mobile-app