Return Runaround - someone help please
I need to return some speakers. I can see this message on my account: You have a pending RMA (524122) that was created on 01/01/2024 to return 1 Roku Satellite Speakers (9020R2) for a refund. I have...
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The same thing is happening to me. I purchased a streaming stick but can't use it after all. There's a 30 day money back guarantee. I have contacted Roku by chat and phone SIX times, now. Each rep says an email is coming with return instructions in "24 - 48 hours." Days pass....NO EMAIL arrives. Also, the website says there are return instructions online, but there are not. I've wasted HOURS with a simple return. Why is this happening to so many people?
Hi zalex828,
Welcome to the Roku Community!
Thank you for reaching out to us regarding your concern about returning your Roku Streaming Stick order. We have taken the necessary steps to coordinate with our Support team to address this matter. We really appreciate your patience and understanding as we work on fixing this issue.
Please don't hesitate to share any other concerns or requests with us. We're here to listen and take quick action to find a solution that meets your specific needs.
Best Regards,
Riamie
