Forum Discussion

PKKD's avatar
PKKD
Reel Rookie
2 years ago

Return Runaround - someone help please

I need to return some speakers. I can see this message on my account: You have a pending RMA (524122) that was created on 01/01/2024 to return 1 Roku Satellite Speakers (9020R2) for a refund. I have...
RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Hi monogram,

Welcome to the Roku Community!

We're glad that you reached out to us here and would like to step in to see how we can be of assistance.

I have sent you a PM for further assistance.

Thanks,
Rey

PKKD's avatar
PKKD
Reel Rookie
2 years ago

I got a reply from RokuEuniceL and I replied to her with the information requested and now nothing again. Please help!

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    PKKD,

    Thanks for getting back to us, and we're sorry for the inconvenience.

    We've sent you a PM for more information.

    Thanks,
    Rey

    • jpholli1's avatar
      jpholli1
      Newbie
      2 years ago

      I am having the same issue. I bought a Streambar directly from Roku and need to return. It is completely unopened. I received a RMA but no instructions. Twice I sent a message but never got any reply. Help please.