Forum Discussion

PKKD's avatar
PKKD
Reel Rookie
2 years ago

Return Runaround - someone help please

I need to return some speakers. I can see this message on my account: You have a pending RMA (524122) that was created on 01/01/2024 to return 1 Roku Satellite Speakers (9020R2) for a refund. I have...
monogram's avatar
monogram
Newbie
2 years ago

I can't help but can say I'm having the exact same problem with a Streambar.  Like you I have received an RMA, but no shipping instructions and absolutely no way to contact anyone at Roku.  If perchance I ever have any success resolving this, I'll post another reply.

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi monogram,

    Welcome to the Roku Community!

    We're glad that you reached out to us here and would like to step in to see how we can be of assistance.

    I have sent you a PM for further assistance.

    Thanks,
    Rey

    • PKKD's avatar
      PKKD
      Reel Rookie
      2 years ago

      I got a reply from RokuEuniceL and I replied to her with the information requested and now nothing again. Please help!

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        PKKD,

        Thanks for getting back to us, and we're sorry for the inconvenience.

        We've sent you a PM for more information.

        Thanks,
        Rey