Forum Discussion

PKKD's avatar
PKKD
Reel Rookie
2 years ago

Return Runaround - someone help please

I need to return some speakers. I can see this message on my account: You have a pending RMA (524122) that was created on 01/01/2024 to return 1 Roku Satellite Speakers (9020R2) for a refund.

I have not received an email with instructions - I have spent too much time on your website trying to figure out how to contact someone and everything leads to sending a PM on the community but I can't do that either. It seems you all are trying to avoid being contacted to process this return. Funny how there isn't even a board that has a topic of returns. 

Can someone please help me before the time to return expires?

8 Replies

  • Strega2's avatar
    Strega2
    Roku Guru
    2 years ago

    Many forums won't let a new member PM until they have posted (often just once, sometimes more) so perhaps you can PM now.

  • monogram's avatar
    monogram
    Newbie
    2 years ago

    I can't help but can say I'm having the exact same problem with a Streambar.  Like you I have received an RMA, but no shipping instructions and absolutely no way to contact anyone at Roku.  If perchance I ever have any success resolving this, I'll post another reply.

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      Hi monogram,

      Welcome to the Roku Community!

      We're glad that you reached out to us here and would like to step in to see how we can be of assistance.

      I have sent you a PM for further assistance.

      Thanks,
      Rey

      • PKKD's avatar
        PKKD
        Reel Rookie
        2 years ago

        I got a reply from RokuEuniceL and I replied to her with the information requested and now nothing again. Please help!

  • zalex828's avatar
    zalex828
    Newbie
    10 months ago

    The same thing is happening to me.  I purchased a streaming stick but can't use it after all.  There's a 30 day money back guarantee.  I have contacted Roku by chat and phone SIX times, now.  Each rep says an email is coming with return instructions in "24 - 48 hours."  Days pass....NO EMAIL arrives.  Also, the website says there are return instructions online, but there are not.  I've wasted HOURS with a simple return.  Why is this happening to so many people? 

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      10 months ago

      Hi zalex828,

      Welcome to the Roku Community!

      Thank you for reaching out to us regarding your concern about returning your Roku Streaming Stick order. We have taken the necessary steps to coordinate with our Support team to address this matter. We really appreciate your patience and understanding as we work on fixing this issue.

      Please don't hesitate to share any other concerns or requests with us. We're here to listen and take quick action to find a solution that meets your specific needs.

      Best Regards,
      Riamie