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Bagie's avatar
Bagie
Reel Rookie
2 years ago
Solved

Return Roku Express 4K near end of warranty

I have a Roku Express 4K which now randomly connects with the Roku device.  It is near the end of one year warranty.  Does anyone know if it can be replaced?  It was bought at Walmart.

remotes
  • makaiguy's avatar
    makaiguy
    2 years ago

    I'm sorry, I don't understand your situation.   Your Roku Express 4K doesn't connect to itself?   Perhaps the remote that came with your Roku Express 4K doesn't connect to the Roku?

    Roku Express 4K (3940) comes with an infrared (IR) "Simple Remote".  There is nothing to configure, it should just work.  Be sure you have fresh batteries installed, and that they are oriented in the correct direction - there should be a diagram in the battery compartment.

    IR remotes work by line-of-sight so make sure there is nothing blocking your view of the front of the Roku from your remote's location.

    You can check if the IR signals are being sent in the first place  by pointing the remote at a digital camera (one in a phone or tablet will do) and viewing the top end of the remote in the camera view screen while pressing various remote keys.  If the remote is working, you should see key presses produce a glow on the end of the remote.

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  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    2 years ago

    I'm sorry, I don't understand your situation.   Your Roku Express 4K doesn't connect to itself?   Perhaps the remote that came with your Roku Express 4K doesn't connect to the Roku?

    Roku Express 4K (3940) comes with an infrared (IR) "Simple Remote".  There is nothing to configure, it should just work.  Be sure you have fresh batteries installed, and that they are oriented in the correct direction - there should be a diagram in the battery compartment.

    IR remotes work by line-of-sight so make sure there is nothing blocking your view of the front of the Roku from your remote's location.

    You can check if the IR signals are being sent in the first place  by pointing the remote at a digital camera (one in a phone or tablet will do) and viewing the top end of the remote in the camera view screen while pressing various remote keys.  If the remote is working, you should see key presses produce a glow on the end of the remote.

    • Bagie's avatar
      Bagie
      Reel Rookie
      2 years ago

      Thank you for the last idea of looking through a digital camera to see if there is a glow when a command button it pressed.  There is an orange glow.  It seems to be only on the first press.  A second or two have to elapse before it is repeated.  So I guess the remote is working.

      Do you have any suggestions about checking the modem or whatever the plugged in part of the equipment is called?

      • makaiguy's avatar
        makaiguy
        Community Streaming Expert
        2 years ago

        Bagie-

        That second or two delay being needed between button presses doesn't sound right.  Are you sure you don't have batteries that are about dead?

        If your Roku is connected to your local network, if the Roku itself is okay, you can use the Roku Remote app for Android or iOS to control over your network.  This can only connect to a Roku that is already connected to the 'net, so you can't set up a new net connection using this app.

        As to what to call it, I'd just call it the "Roku" or "streamer" or even the "box".   Don't call it a "stick" as this will confuse it with Roku Streaming Stick products which have some major differences and look like this:

        Streaming Sticks have a male HDMI plug and do not need a normal male-to-male HDMI cord to connect to the TV.  They also cannot use IR remotes because they are normally used behind the TV set where IR cannot reach.  Instead they are controlled by WiFi remotes

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