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scw156's avatar
scw156
Newbie
3 years ago

Requesting Support for Order | Received wrong model

Can’t find anywhere to post this. I ordered an ultra from Roku. Received a streaming stick 4K in the package. I reached out to support because they sent the wrong item. They asked for a picture. I sent the picture now they’re ghosting me for several days not responding. 

TV & Player Setup

1 Reply

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  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi scw156,

    Thanks for the post. I'm sorry to hear about the experience that's not what we aim for.

    Please be noted that our Support team responded via email recently. Please check your email from our support team, they will be assisting you from there. 

    If you need any additional help and we’ll follow up to continue assisting you.


    Best regards,
    Mary