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avjames's avatar
avjames
Newbie
10 months ago

Replacement remote not provided and remote issue not reaolved

I had an issue in pairing my roku stick 3800x model with the remote and raised a ticket# 10491129 and 10477914 as well. The issue was not resolved and closed the ticket without resolving or did not provide replacement remote. Please advise on this and my address ia below

 

 

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1 Reply

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    10 months ago

    Hi avjames, welcome to the Roku community!

    Thank you for providing us with more information about your Roku remote. We have sent you a private message to offer further assistance with this issue.

    We look forward to your response and are eager to help you get back to streaming.

    Thanks,
    Jharra