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raeliak's avatar
raeliak
Reel Rookie
3 years ago
Solved

Replacement remote for the Streaming Stick - Remote model RC-AL2 / SKU 3226000610

Will this also work for the 3500X stick - p/n 3226000088?

remotes
  • RokuMary-F's avatar
    RokuMary-F
    3 years ago

    Hi raeliak,

    Welcome to the Roku Community!

    Thanks for posting about the Roku remote for Roku Streaming Stick 3500x. We'd like to take a closer look to see if there's anything else we can suggest to help.

    We would like to inform you that the manufacturer of the Roku Streaming Stick (3500x) remote is stopped. If you are having a remote issue, we recommend taking a look at our Support page to troubleshoot remote issues: How to fix your Roku voice or simple remote that is not working | Official Roku Support

    In the meantime, did you know you can use your mobile phone or tablet to control your Roku player in place of your remote with the Roku mobile app? Find out more about the Roku mobile app here: How to install the Roku mobile app | Official Roku Support

    Hope you'll find this info useful. Let us know in case you've still got any questions.


    Best regards,
    Mary

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  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi raeliak,

    Welcome to the Roku Community!

    Thanks for posting about the Roku remote for Roku Streaming Stick 3500x. We'd like to take a closer look to see if there's anything else we can suggest to help.

    We would like to inform you that the manufacturer of the Roku Streaming Stick (3500x) remote is stopped. If you are having a remote issue, we recommend taking a look at our Support page to troubleshoot remote issues: How to fix your Roku voice or simple remote that is not working | Official Roku Support

    In the meantime, did you know you can use your mobile phone or tablet to control your Roku player in place of your remote with the Roku mobile app? Find out more about the Roku mobile app here: How to install the Roku mobile app | Official Roku Support

    Hope you'll find this info useful. Let us know in case you've still got any questions.


    Best regards,
    Mary

    • raeliak's avatar
      raeliak
      Reel Rookie
      3 years ago

      My remote is intermittent likely due to battery corrosion so the support pages won't offer much to help.  Luckily I was able to get the remote working enough to set up the stick to be discoverable by the app, however this is just a workaround and would be inconvenient for me as a permanent solution.  

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        3 years ago

        Hi raeliak,

        Thanks for following up.

        We'll have a member of our Support team reach out to you via email, they will continue assisting you from there and provide a resolution to this issue.

        If you have any other questions or concerns, please let us know.


        Best regards,
        Mary