Forum Discussion
RokuMary-F
3 years agoCommunity Moderator
Hi redonkawa,
Welcome to the Roku Community and thanks for the inquiry.
We'd like to gather more information about the issue you're running into. What Roku model device are you using? What troubleshooting steps have you taken so far to try to resolve the issue? In addition, have you tried running the steps on this link to get your remote back up and running?
Once we have this information, we will be able to assist you further.
Best regards,
Mary